Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets, known for its platform, Ubuntu. We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role focused on Linux-based infrastructure and applications. This role challenges you to utilize your engineering skills across various layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, and Core networking), OpenStack, Kubernetes, and open source applications.
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As a Software Support Engineer, you will:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
- Maintain close working relationships with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes and backport patches.
- Review code produced by other engineers and demonstrate good judgment in technical methods and techniques.
- Participate in team discussions to improve processes, tools, and documentation.
- Maintain clear, technical, and concise communications.
This role is an opportunity for a technologist with a passion for Linux and open source, providing a platform to build a career while driving success for our customers and the community.
Requirements:
- Exceptional academic track record.
- Background in Computer Science, STEM, or similar fields.
- Experience with Linux and open source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- A drive to learn unfamiliar technology and deep-dive into difficult issues.
Nice-to-Have Skills:
- Interest in learning about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, and distributed systems.
- Strong communication and soft skills, being flexible, articulate, and accountable.
Language Requirements:
Strong communication skills are essential, although specific language requirements are not explicitly mentioned.
What We Offer:
- Competitive compensation based on location, experience, and performance, with annual reviews.
- Performance-driven annual bonus and recognition rewards.
- Benefits include a personal learning and development budget of USD 2,000 per year, maternity and paternity leave, wellness platform, and opportunities for international travel.
Canonical is a pioneering company committed to diversity and recognizing outstanding performance, fostering a workplace free from discrimination.
Location:
Dubai, Dubai, United Arab Emirates (Remote)
Work Conditions:
Remote, Full-time; ability to travel internationally up to 10% of work time for team meetings, events, and conferences. Willingness to travel up to 4 times a year for internal events.
