Software Support Engineer

About the Role
The Software Support Engineer provides hands-on technical support for internal development fleets, production vehicles, and customer vehicles in an automotive environment. This role operates within defined engineering processes and collaborates with software, hardware, validation, manufacturing, quality, and supplier teams to diagnose and resolve vehicle system issues. As a developing professional, you will apply established diagnostic methods, tools, and procedures to address a variety of software and hardware issues, escalating complex matters when required.

Key Responsibilities

• Provide hands-on technical support for internal development, fleet, production, and customer vehicles.
• Support vehicle software and hardware readiness within production-line and factory environments using established procedures.
• Work with software, hardware, validation, manufacturing, quality, and supplier teams to troubleshoot and resolve vehicle system issues.
• Perform diagnostic analysis using Diagnostic Trouble Codes (DTCs), Grafana vehicle telemetry, CANoe, and CANalyzer.
• Apply core UDS services, including Diagnostic Session Control, Security Access, Routine Control, Request Download, and Data Transfer, for ECU-level troubleshooting.
• Support software and hardware integration, validation, release, launch, and Start of Production activities.
• Perform ECU flashing and reprogramming, support bootloader interaction, use approved flash tools or scripts, and assist with interrupted-flash recovery.
• Analyze diagnostic communication and contribute to identifying causes of manufacturing yield losses.
• Support manufacturing DTC strategies, including test suppression, end-of-line clear-down logic, and separation of factory and customer-relevant faults.
• Create and maintain issue reports, document findings, track assigned actions, and support timely closure.
• Participate in technical reviews, continuous-improvement activities, and the required on-call rotation.

Skills

• Working knowledge of automotive software diagnostics, vehicle-system troubleshooting, and structured root-cause analysis.
• Knowledge of UDS (ISO 14229), including DTCs, DIDs, Session Control, Security Access, Routine Control, Request Download, and Data Transfer.
• Knowledge of CAN, CAN-FD, LIN, and exposure to DoIP (ISO 13400).
• Ability to use CANoe, CANalyzer, Grafana, vehicle telemetry, and diagnostic scripts within established workflows.
• Experience with ECU flashing, reprogramming, bootloader diagnostics, and interrupted-flash recovery.
• Understanding of end-of-line testing, manufacturing diagnostics, production ramp-up, launch, and Start of Production support.
• Understanding of SDLC, software and hardware integration, release management, vehicle network architecture, and system fault tracing.
• Clear technical documentation, issue tracking, cross-functional collaboration, and supplier coordination skills.
• Familiarity with connectivity and infotainment technologies, including LTE, Wi-Fi, GPS, and InfoT technologies.

Minimum Qualifications

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, Computer Engineering, or a related discipline.
• 2-5 years of relevant professional experience.
• Practical experience with CAN bus systems, vehicle diagnostics, or related automotive software-support activities.
• Experience supporting automotive systems; electric-vehicle experience is preferred.
• Experience applying UDS diagnostic services in ECU manufacturing, end-of-line testing, development, or production environments.
• Hands-on experience reading and clearing DTCs, querying and interpreting DIDs, and executing Routine Control or related ECU diagnostic services.
• Working knowledge of CAN, CAN-FD, and LIN, with exposure to DoIP environments.
• Exposure to launch, production ramp-up, or Start of Production support with plant, quality, or automation teams.
• Experience using CANoe or CANalyzer for diagnostic communication analysis.
• Experience with ECU flashing, approved flash tools or scripts, bootloaders, and flash recovery.
• Ability to participate in an on-call rotation approximately one weekend per month.

Compensation & Benefits
A comprehensive and competitive benefits package is offered, including:

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off (up to 120 hours for hourly/non-exempt employees; up to 160 hours for salaried/exempt employees)
• Paid holidays and paid sick leave
• 401(k) retirement plan
  Eligible employees may participate in the equity program and/or a discretionary annual cash incentive program. Incentive and equity awards are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the applicable plans.

Equal Opportunity
Committed to diversity, this organization is an equal opportunity employer and is dedicated to providing an inclusive workplace for all. All qualified applicants will be considered without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility
Committed to providing reasonable accommodations for individuals with disabilities, assistance can be requested during the application process for those needing it. This communication channel is reserved solely for accommodation requests and is not monitored for job applications or resume submissions.

Candidate Data Privacy
By submitting your application, you understand and agree that your personal data will be processed according to the organization's Candidate Privacy Notice.