The company is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast‑paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments.
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You Will
- Provide hands‑on technical support for internal development fleet vehicles and customer vehicles.
- Operate within a production line and factory environment to support vehicle software and hardware readiness.
- Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.
- Diagnose and perform root‑cause analysis of software and hardware issues using:
- Diagnostic Trouble Codes (DTCs)
- Data Identifier (DID) values
- Vehicle telemetry data (Grafana)
- Vector tools such as CANoe and CANalyzer
- Support software and hardware integration, validation, and release activities.
- Create, document, and manage issue reports, tracking progress through resolution.
- Collaborate with suppliers and cross‑functional engineering partners to drive timely issue closure.
- Participate in an on‑call rotation approximately one weekend per month.
- Contribute to technical reviews, team meetings, and continuous improvement initiatives.
You Bring
- Bachelor’s degree in Software Engineering, Electrical Engineering, Mechanical Engineering, or a related field plus minimum of 5 years of professional experience post-graduation.
- Experience with CAN bus systems and vehicle diagnostics.
- Strong troubleshooting skills across both software and hardware domains.
- Experience supporting automotive systems; EV experience is a plus.
- Familiarity with connectivity and infotainment technologies, including LTE, Wi‑Fi, GPS, and InfoT systems.
- Background supporting software and hardware development teams in a production or development environment.
- Experience collaborating with suppliers and cross‑functional engineering teams.
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Customer‑focused mindset with the ability to thrive in a fast‑paced environment.
- Ability to work independently with a strong sense of ownership, accountability, and initiative.
- Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities.
- Experience supporting internal development fleets and customer‑facing vehicle systems.
Additional Compensation and Benefits
The company offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the company's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.
