Canonical is a leading provider of open source software and operating systems, known for its widely-used platform, Ubuntu. We support enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customer base includes top public cloud and silicon providers, as well as industry leaders across various sectors. We are committed to a global distributed collaboration model, and our team of over 1200 colleagues spans more than 75 countries, with minimal office-based roles.
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We are seeking a Software Support Engineer to engage in a dynamic engineering role involving Linux-based infrastructure and applications. This encompasses various layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN), OpenStack, Kubernetes, and the open-source applications that run on these platforms. This position offers an exciting opportunity for a technologist passionate about Linux and open source to pursue a rewarding career at Canonical while contributing to the success of our customers and the broader community.
Key Responsibilities:
- Resolve complex customer issues related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes.
- Maintain close relationships with Canonical’s Field, Support, and Product Engineering teams.
- Participate in upstream communities, develop bug fixes, backport patches, and collaborate with upstream for inclusion.
- Review code written by other engineers and exercise good judgment in technical methods.
- Effectively prioritize tasks and manage time.
- Engage in team discussions aimed at improving processes, tools, and documentation.
- Maintain clear and concise technical communications.
- Work from home with occasional travel (up to 10% of work time) for team meetings, events, and conferences.
Qualifications:
- Exceptional academic record, preferably in Computer Science, STEM, or related fields.
- Experience with Linux and open-source software.
- Proficiency in at least one programming language such as Python, Go, C, or C++ on Linux.
- Eagerness to learn new technologies and tackle challenging issues.
- Willingness to travel up to 4 times a year for internal events.
Nice-to-Have Skills:
- A strong passion for technology and collaboration with talented individuals.
- Curiosity, flexibility, and accountability, along with excellent soft skills.
- A desire to learn about various technologies including Ubuntu Linux, Kubernetes, OpenStack, Ceph, and distributed systems.
Benefits:
- Competitive compensation based on geography, experience, and performance with annual reviews.
- Performance-driven bonuses and recognition rewards.
- A personal learning and development budget of USD 2,000 annually.
- Flexible work environment with twice-yearly team retreats, maternity and paternity leave, and wellness programs.
- Opportunities for travel to meet colleagues and experience new locations.
About Canonical:
Canonical is a pioneering technology firm at the forefront of the open-source movement, publishing Ubuntu, a significant open-source project that fuels innovations in AI, IoT, and cloud computing. We are committed to high recruitment standards and value diversity of experience and background to create a collaborative and innovative work environment. Canonical is an equal opportunity employer dedicated to fostering a workplace free from discrimination.
