Canonical is a leading provider of open source software and operating systems, known for our platform, Ubuntu. We support a variety of enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud providers and industry leaders across various sectors. With a global team of over 1200 colleagues in more than 75 countries, we prioritize distributed collaboration and rarely have office-based roles. Teams meet bi-annually in appealing locations worldwide for strategy alignment and team activities.
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We are looking for a Software Support Engineer for a dynamic role that involves working across the Linux-based infrastructure and applications stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open-source applications that run on them. This position offers a chance to engage with and resolve critical issues affecting our enterprise customers.
Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
- Maintain close collaboration with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities, develop bug fixes, and work with upstream teams for inclusion.
- Review code produced by peers and demonstrate good judgment in technical methods.
- Effectively prioritize work and manage time.
- Participate in team discussions aimed at improving processes, tools, and documentation.
- Maintain clear and concise technical communications.
- Work from home with occasional international travel (up to 10% of work time) for team meetings, events, and conferences.
Requirements:
- An exceptional academic track record.
- Background in Computer Science, STEM, or similar fields.
- Experience with Linux and open source software.
- Proficiency in at least one programming language: Python, Go, C, or C++ on Linux.
- A keen desire to learn unfamiliar technologies and troubleshoot challenging issues.
- Willingness to travel up to 4 times a year for internal events.
Nice-to-have Skills:
- A passion for technology and collaboration with talented individuals.
- Curiosity, flexibility, and strong articulation.
- Interest in or willingness to learn about technologies such as Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, and distributed systems.
Work Conditions:
- This is a remote full-time position.
- The role allows for significant flexibility, with occasional travel.
Language Requirements:
- Strong communication skills in English are essential.
Compensation and Benefits:
- Competitive compensation based on geographical location, experience, and performance.
- Annual compensation reviews with performance-based bonuses.
- Personal learning and development budget of USD 2,000 per year.
- Comprehensive benefits including annual holiday leave, maternity and paternity leave, and wellness programs.
- Opportunities for travel to meet colleagues and attend events.
Canonical is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply, ensuring fair consideration for everyone.
