Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include some of the world's leading public cloud and silicon providers and industry leaders across various sectors.
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We are hiring a Software Support Engineer to work in a dynamic role focused on Linux-based infrastructure and applications. This role covers all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN), OpenStack, Kubernetes, and open source applications. You will help troubleshoot and resolve complex customer problems relating to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software. The role involves maintaining close relationships with Canonical's Field, Support, and product engineering teams, participating in upstream communities, developing bug fixes, and reviewing code produced by other engineers.
Work Conditions:
- Remote work environment
- Full-time position
- Travel up to 10% of work time for team meetings, events, and conferences (up to 4 times a year)
Requirements:
- Exceptional academic track record
- Background in Computer Science, STEM, or similar
- Experience with Linux and open source software
- Proficiency in at least one programming language: Python, Go, C, or C++ on Linux
- Willingness to travel for team events and conferences
Nice-to-Have Skills:
- Passion for technology and collaboration
- Curiosity and flexibility in problem-solving
- Interest in areas such as Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, and distributed systems
Additional Information:
Canonical offers a competitive compensation package that includes a performance-driven annual bonus, a personal learning and development budget of USD 2,000 per year, annual compensation reviews, and various employee benefits, including maternity and paternity leave, wellness programs, and the opportunity to travel to meet colleagues.
Canonical is committed to fostering a diverse and inclusive workplace. We welcome applicants from different backgrounds and will give fair consideration to all applications.
