A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using the company solutions. As part of the sales team, the Solution Advisor is the "subject matter expert" responsible for the functional and technical knowledge within the sales cycle. They provide deal support by participating in discovery sessions, executive meetings, and presentations, and deliver software demonstrations that help customers understand the company's unique value proposition.
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What You’ll Do
As a Solution Advisor within the company Next Gen - Academy for Customer Success, you will be responsible to:
- Successfully complete a 10-month program that strengthens the foundation for a successful customer-facing career at the company.
- Participate in experiential learning opportunities with colleagues worldwide and acquire a wide variety of business, industry, and company solution skills while working with emerging and cutting-edge technologies.
- Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real-world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
- Lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation.
- Create and deliver high-impact and engaging software demonstrations that compel customers to select the company over other competitive offerings.
- Provide demand generation support through marketing events and deal execution support by responding to requests for proposals.
Requirements
- 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.
- Technical and business process knowledge, combined with hands-on experience using relevant technologies and industry-standard tools to support solution delivery and operational efficiency.
- Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
- Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
Work Conditions
The company's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. Our hybrid work setup generally consists of three days a week in the office or on-site with customers or partners.
Candidates must currently possess unrestricted work authorization for the country where they are applying and do not require current or future employer sponsorship for a visa.
