About the Role
The company is looking to expand our team by hiring a hardworking and passionate Solution Architect. Our Solution Architects play a key role in settling optimal use of the company's product in the customer environment. We are seeking company products experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution along with an ability to scope the entire solution.
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Your Impact
- Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
- Working closely with our customers to understand the current business processes at a detailed level.
- Participating in discussions with various levels of customer’s IT business partners.
- Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.
- Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
- Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
- As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
- Analyzing the data requirements, structures, and integration points of the process, and creating mapping to company objects or external REST endpoints.
- Identifying business process improvements and opportunities for automation.
- Documenting work using flowcharts, written descriptions, screenshots, and videos.
- Applying knowledge, skills, and judgment to make decisions and resolve issues.
- Maintaining a target billable utilization aligned to the role.
Required Qualifications
- +10 Years of CRM experience.
- Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
- Excellent design skills, including the ability to critique visual elements and optimize user flows.
- Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
- Self-directed, with the ability to break down a complex process, assign actions, and manage progress within a set timeline.
- Expertise in process modeling tools and standard methodologies.
- In-depth knowledge of key processes in industry-specific solutions.
- Project management tools and standard methodologies.
- Data modeling.
- Systems analysis and design.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Benefits
When you join the company, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
