Solution Architect

Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how the company can optimize their operations. Design and architect end-to-end solutions using the company Industry products that align with business requirements and industry best practices with a strong focus on service management, customer service, automation, and user experience. Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results, making sense of complex or contradictory information to effectively solve problems.

Location
Riyadh, Saudi Arabia

Requirements

• Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment with a strong understanding of IT Management business processes.
• Familiarity with the company, especially in IT Service Management (ITSM), IT Operations Management (ITOM), and the company Platform technologies.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned depending on the nature of work.