About the Role:
The Energy & Commodities trading industry is undergoing significant disruption, prompting clients to modernize their trading ecosystems to support business growth. We are seeking an experienced Senior Manager pod lead who possesses a strong understanding of the energy/commodity trading business and expertise in Endur. This role involves providing technical leadership to distributed, multidisciplinary teams and collaborating effectively with our clients' IT and Business teams to achieve desired outcomes.
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Your Impact:
Role Purpose: Leads a cross-functional POD (L2, L3, Dev, QA) for a given business domain, ensuring stable operations and a predictable change pipeline.
Key Responsibilities:
- Own the backlog and prioritization for the pod in partnership with Senior stakeholders.
- Coordinate L2, L3, and small change delivery to minimize business disruption.
- Ensure incidents, problems, and changes within the pod are managed to agreed SLAs.
- Drive continuous improvement, automation, and documentation within the pod.
- Mentor pod members and manage day-to-day resourcing and capacity.
- Foster excellent communication and collaboration skills, effectively engaging with clients and internal stakeholders.
Your Skills and Experience:
Must Have:
- 10+ years in support and/or delivery roles in Endur.
- Strong functional knowledge of Endur in at least one key business area.
- Proven experience leading cross-functional teams.
- Good understanding of ITIL and Agile delivery practices.
Good to Have:
- Experience operating pods or squads in a scaled Agile environment.
- Exposure to regional trading practices in the GCC.
- Formal people management experience.
Set Yourself Apart With:
- Examples of pods you have led where stability improved while delivery throughput increased.
- Ability to act as both delivery lead and trusted advisor to business stakeholders.
Additional Information:
- An inclusive workplace that promotes diversity and collaboration.
- Access to ongoing learning and development opportunities.
- Competitive compensation and benefits package.
- Flexibility to support work-life balance.
- Comprehensive health benefits for you and your family.
- Generous paid leave and holidays.
- Wellness program and employee assistance.
