About the Job: The role involves driving strategic account growth and managing key enterprise and governmental clients in Riyadh, Saudi Arabia. You will be responsible for achieving significant revenue increases, establishing high-level relationships, leading complex sales processes, advocating for the customer, and ensuring flawless commercial management.
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What You'll Do:
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Achieving Strategic Account Growth within 12 Months:
- Develop and execute strategic account plans for a portfolio of 3-5 governmental/enterprise clients, leading to a pipeline of new opportunities valued at over SAR 30 million and achieving a 30% increase in annual recurring revenue (ARR) from upsell and cross-sell initiatives.
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Establish C-Level Relationships within 6 Months:
- Build trusted-advisor relationships with key executive stakeholders (CTO, CRO, CDO, and CFO) within each account. Conduct regular account reviews that demonstrate measurable value and align the company’s digital transformation solutions with their core business objectives.
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Lead and Win Complex Sales Cycles:
- Take full ownership of the commercial process for new opportunities within your accounts. Lead the creation of compelling proposals, negotiate contracts, and coordinate with Delivery and Technical teams to ensure the proposed solutions are successfully implemented, on time and on budget. Design and validate solutions to win deals through hands-on preparation of high-level architectures (HLD), MVP definitions, and PoCs, ensuring proposals are technically sound and commercially competitive.
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Become the Voice of the Customer:
- Act as the primary advocate for your clients within the company. Proactively monitor account health, manage escalations, and provide structured feedback to our Product and Management teams on market trends and client needs, directly influencing our service roadmap.
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Ensure Flawless Commercial Management:
- Drive the contract renewal process for all accounts in your portfolio, aiming for a 100% renewal rate. Maintain meticulous and accurate forecasting data within our CRM system to provide clear visibility of the sales pipeline to leadership.
Requirements:
Required (Must-Haves):
- Bachelor’s degree in business, IT, Engineering, or a related field; or equivalent experience.
- 5+ years of experience in Account Management, Sales, or Business Development in a software/IT/digital services company.
- Previous experience in software architecture and system development.
- Proven track record of managing and growing enterprise or strategic accounts.
- Experience selling software solutions, digital services, or managed services (e.g., web/mobile development, cloud, cybersecurity, or similar).
- Strong commercial skills: pipeline management, forecasting, negotiation, and contract management.
- Excellent communication and presentation skills in English / Arabic.
- Excellent negotiation skills.
- Ability to collaborate with technical teams (Architects, Delivery, Product, and Support) and translate business needs into solution opportunities.
Preferred (Nice-to-Haves):
- Experience with long sales cycles and complex B2B solutions.
- Previous work with sectors such as real estate platforms and digital services, and government entities in KSA.
- Familiarity with emerging technologies and infrastructure such as Kubernetes and cloud-based business models and SLAs.
- Experience working in or with cross-cultural, distributed teams.
Work Conditions:
- Competitive salary and performance-based growth.
- Health insurance and benefits per local regulations.
- Flexible working arrangements where applicable.
- Opportunities for learning and career development in a multicultural team.
About the company:
At the company, we design, build, and operate human-centric digital services that assist organizations in navigating their digital transformation journeys. Our international teams work across web, mobile, cloud, cybersecurity, and blockchain technologies to deliver secure, scalable, and intuitive digital solutions. We partner with clients from governments and large enterprises to innovative startups, managing the full lifecycle of digital services—from initial concept and design to development, operations, and continuous improvement. Our culture is built on collaboration, trust, and curiosity, with diverse teams working across multiple countries and time zones. We value ownership, continuous learning, and pragmatic innovation, encouraging our team to take initiative, share ideas, and grow their careers while contributing to impactful digital products and services used by millions.
