About the Job
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
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As a Solution Architect on the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. You will prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.
Responsibilities
What you will do:
- Use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Create and maintain documentation and knowledge transfer materials across the lifecycle of an investigation.
- Aim for incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.
- Be willing to work 100% from the client site or assigned work location.
- Be open to travel up to 20% as needed.
- Be willing to work additional or irregular hours as needed and allowed by local regulations.
- Be willing to take on people management responsibilities.
- Work in accordance with corporate and organizational security policies and procedures, understanding your role in safeguarding corporate and client assets, and taking appropriate action to prevent and report any compromises of security within your scope of work.
- Participate in on-call rotation as needed.
Requirements
- A Bachelor’s degree in IT, Healthcare, or a related field, or equivalent relevant work experience.
- Experience working with Cerner Millennium and related components, with at least 5 years of experience (Physician Documentation, Powerorders, Powerplans, MPages, Nursing Integration, and Emergency Medicine).
- Software implementation work experience, at least 3 years.
- Healthcare information technology work experience, at least 3 years.
- Customer service experience, at least 1 year.
- Clinical background – preferred.
- Fluent in English.
What We Will Offer You
- A competitive salary with exciting benefits.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Flexible and hybrid working so you can do your best work.
- Employee resource groups that champion our diverse communities.
- Benefits such as life insurance and meal vouchers.
- An inclusive culture that celebrates what makes you unique.
- Visa sponsorship is available for this position.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We’ve partnered with industry leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We are committed to including people with disabilities at all stages of the employment process.
