About the Role
Help organizations in Saudi Arabia improve customer experiences through cloud and AI-powered solutions. As a Solution Consultant, you will work alongside Sales and technical teams to understand customer needs, demonstrate the company Cloud capabilities, and design solutions that deliver meaningful business value. This customer-facing role requires Arabic fluency and offers hands-on exposure to the company AI, automation, experience orchestration, integrations, and cloud technologies, all while developing your solution consulting skills and collaborating with experienced colleagues and enterprise customers.
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Key Responsibilities:
- Support customer discovery sessions to understand business needs, customer journeys, and technical requirements
- Design customer solutions using the company Cloud, AI capabilities, integrations, APIs, and cloud technologies
- Develop and deliver engaging demonstrations and presentations for business and technical audiences
- Identify relevant AI use cases across self-service, agent assistance, personalization, analytics, and automation
- Partner with Sales and technical specialists to support opportunities throughout the sales cycle
- Support business cases and RFx responses by connecting proposed solutions with customer value
- Build trusted customer relationships while developing knowledge of the company products and customer experience best practices
Required Qualifications:
- Arabic fluency is mandatory, with strong English communication skills also required
- Bachelor's degree or 1 to 3 years of relevant professional experience
- Strong interest in technology, AI, cloud solutions, and customer experience
- Clear communication and presentation skills, with the ability to explain technical concepts to different audiences
- Strong problem-solving skills and willingness to learn
- Ability to collaborate effectively across customer, sales, and technical teams
- Ability to travel up to 50%
Preferred Qualifications:
- Exposure to AI, SaaS, CCaaS, cloud platforms, or customer experience technologies
- Familiarity with CRM platforms, APIs, software implementation, integrations, or coding
- Knowledge of the company Cloud or the company AI
- Experience in a customer-facing, technical, consulting, or sales support environment
Working at the company
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – The company is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at the company.
