About
Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
As a Copilot Solution Engineer, you will play a critical role in accelerating AI transformation in the Majors Growth segment by leading technical engagements that drive customer adoption of Microsoft 365 Copilot, Copilot Studio & Agents, and related AI-powered productivity solutions. This role is deeply technical and is responsible for owning the technical win strategy, delivering compelling demonstrations, and guiding customers through envisioning sessions that align with their business goals and technical requirements.
In addition to technical leadership, the Copilot Solution Engineer is accountable for driving core business momentum through competitive differentiation, technical blocker resolution, and seamless handoffs to deployment teams. You will work within a virtual team of technical, partner, and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision, allowing the team to achieve/exceed quarterly targets in your accounts. The role emphasizes operational excellence, partner collaboration, and continuous learning to ensure scalable impact and sustained customer success. This is a high-impact opportunity for individuals passionate about shaping the future of work through AI and delivering measurable business outcomes.
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Location
Dubai (MEA-HQ), Dubai, United Arab Emirates
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
- Employment type: Full-Time
Qualifications
Required/minimum qualifications
- Bachelor's/Master's Degree in Computer Science, Information Technology, or related field
- 4+ years of experience in technical pre-sales, solution architecture, or consulting roles
- L200 consultative and L400 technical certifications (or equivalent experience)
Additional or preferred qualifications
- 6+ years technical pre-sales, technical consulting, or technology delivery experience or equivalent experience
- 4+ years experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
- Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture)
- M365 Copilot and Copilot Studio hands-on experience
Responsibilities
- Maintain expert-level knowledge in Microsoft 365 Copilot, Copilot Studio & Agents, and AI-powered productivity solutions, and apply it to lead technical engagements with customers.
- Independently deliver discovery, demo, and whiteboarding sessions that align with customer business goals and technical readiness.
- Build competitive strategy by identifying product differentiators and proactively addressing objections to win technical decisions.
- Lead solution design and PoC efforts by reframing customer challenges, quantifying business impact, and demonstrating Microsoft’s value in complex selling environments.
- Know when and how to escalate blockers, push back on misaligned objections, and guide customers through resolution paths.
- Engage in partner sell-with scenarios by co-owning technical execution and acting as a trusted source of partner knowledge.
Benefits
Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work.
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out for support.
