As a Digital Solution Engineer, you will work closely with sales teams to understand the customer's needs, goals, and challenges, showcasing how Dynamics 365 / Power Platform can assist them in their transformation. You will provide reassurance throughout the sales cycle, ensuring the proposed solution meets the customer's requirements and expectations. By combining your technical knowledge, communication skills, and customer focus, you will inspire and influence customers to choose Microsoft AI Business Solutions.
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The mission of Microsoft AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and transform the operational aspects of their businesses. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility.
You will have the opportunity to develop your career in a dynamic and supportive environment while embracing a growth mindset and learning from feedback, coaching, and mentoring. You will be part of a diverse and inclusive team that values collaboration, innovation, and customer success, enabling you to accelerate your career growth, develop deep business acumen, and enhance your selling skills.
In this role, you will serve as the Solution Engineer (pre-sales consultant) for your assigned workload (Finance & Supply Chain), working alongside a sales team that includes Solution Specialists, Customer Success Units, partners, and engineering teams. Your responsibilities will include advancing the pipeline by assisting the Digital Solution Specialist in qualifying deals, developing strategies, and engaging with decision-makers.
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
- Employment type: Full-Time
Responsibilities
- Advance qualified pipeline revenue by demonstrating solution capabilities and securing customer endorsement for solution design.
- Engage with the account team to conduct solution envisioning sessions and business value assessments.
- Deliver customer-centric solution demonstrations based on technical expertise, building connections with Business Decision Makers and CxOs.
- Address solution architecture considerations and competitive objections.
- Collaborate with partners and Customer Success to align deployment plans and Key Performance Indicators.
- Lead discovery sessions to identify customer-agreed business challenges and win themes prioritized with business value.
Qualifications
- Technical pre-sales or technical consulting experience or equivalent experience
- Understanding of cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Experience in solution pre-sales for business applications and/or SaaS-based companies, focusing on Contact Centre solutions and/or Conversational AI
- Ability to communicate and influence stakeholders across organizational boundaries effectively
- Proven track record in prioritizing and orchestrating resources for complex customer digital transformation engagements
- High level of self-awareness, reflection, and empathy
- Excellent communication and presentation skills across various customer stakeholders
Microsoft promotes an inclusive environment and is an equal opportunity employer.
