Are you passionate about helping organizations transform how they sell and serve their customers using AI? At Microsoft, reimagining business processes is a key driver of cloud innovation. Our mission is to empower customers to digitally transform their operations—unlocking new revenue streams, enhancing customer engagement, and improving profitability.
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As a digital AI Business Solution Engineer, you’ll play a pivotal role in guiding customers through their transformation journey. You’ll lead technical engagements, design and demonstrate solutions that deliver business value, and collaborate across sales, partner, and customer success teams to drive impactful outcomes.
In this role, you’ll be a trusted technical advisor to business and IT leaders, helping them explore how Microsoft technologies—such as Dynamics 365 Sales, Customer Service, Contact Center, Field Service, and Copilot Studio—can improve efficiency, responsiveness, and customer satisfaction. You’ll also lead workshops and proof-of-concepts, guiding customers toward successful adoption of modern, AI-powered solutions.
This opportunity will allow you to accelerate your career in AI and business applications, develop deep technical and business acumen, and hone your skills in customer engagement and solution design. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset and collaborate to realize our shared goals.
Responsibilities:
- Own the technical strategy for sales and service opportunities.
- Deliver tailored demos and solution presentations that address real business challenges.
- Lead workshops, whiteboarding sessions, and proof-of-concepts to help customers envision new ways of working.
- Help customers understand how AI tools fit into their security, governance, and compliance frameworks.
- Identify and remove technical blockers to accelerate solution adoption.
- Conduct solution assessments and migration planning aligned with business goals.
- Showcase how Microsoft solutions outperform competitors.
- Collaborate with partners to ensure technical engagement and full coverage.
- Document technical plans and ensure smooth handoffs to implementation and support teams.
- Escalate unresolved technical issues through the right engineering channels.
- Promote support services to help customers adopt solutions faster and more effectively.
Qualifications:
- Proven impact in technical sales or solution engineering with a track record of driving customer success through innovative solutions.
- Deep knowledge of Dynamics 365 Sales and Service, with familiarity in Copilot Studio.
- Exceptional communication skills, capable of building trust and influencing decision-makers.
- Ability to facilitate demos and technical conversations, translating complex concepts into clear value.
- Collaborative mindset, thriving in cross-functional environments.
- Educational foundation in Computer Science, Information Technology, or a related field:
- Master’s Degree with solid experience in technical pre-sales or consulting, OR
- Bachelor’s Degree with extensive experience in technical pre-sales or consulting, OR
- Equivalent practical experience demonstrating strong technical and customer-facing capabilities.
Language Requirements: Not specified.
Microsoft is an equal opportunity employer and ensures all qualified applicants will receive consideration for employment without regard to various characteristics protected by applicable local laws, regulations, and ordinances. If you need assistance or a reasonable accommodation due to a disability during the application process, please reach out for support.
