About the Job
The company is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt.
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Your Team
At the company, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:
- Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points
- Provide a seamless onboarding experience that sets our customers up for long-term success
- Continuously improve payment performance and uncover growth opportunities through data-driven insights
- Stay ahead of fintech trends to help our customers scale faster and smarter
You'll be joining a team of sharp, ambitious individuals who care deeply about customer impact. As a Solution Engineer, you'll play a key role in shaping the merchant experience to drive success.
What You’ll Be Doing
- Design the end-to-end payments journey for each merchant, from current-state analysis to future-state architecture, often involving complex third-party integrations
- Lead strategy sessions with customers to understand their business objectives and recommend scalable, efficient solutions
- Own the technical integration process—from API and SDK testing to guiding merchants through onboarding and implementation best practices
- Advise merchants on optimizing their payment stack—covering areas like checkout UX, authentication, payment flows, and payouts
- Create and maintain technical docs, implementation playbooks, and troubleshooting guides
- Build or recommend tooling to improve and scale the integration process
- Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure a smooth merchant experience and surface product feedback
- Travel to customer sites when needed for hands-on technical support and implementation
You’ll Be Great for This Role If You:
- Have 5+ years of experience leading technical implementations with APIs and SDKs
- Have a background in fintech, especially payments
- Have a strong grasp of complex API architectures and have developed applications
- Can confidently break down complex integration challenges and communicate with both technical and non-technical audiences
- Have a strong track record of delivering measurable outcomes and business value for customers
- Demonstrate exceptional written and verbal communication skills, with the ability to clearly explain complex technical topics to both technical and non-technical audiences, including C-level stakeholders and frontline teams
- Know how to run effective customer meetings and discovery workshops
- Are organized, able to manage multiple merchants at once, and comfortable operating in a fast-paced, high-stakes environment
- Are fluent in English, (Arabic is a plus)
Location: Riyadh, Saudi Arabia
