The Solution Sales Executive (SSE) is a strategic sales role that combines deep expertise, business acumen, and end-to-end domain knowledge of the Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, and accelerate adoption of innovation, especially AI. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution.
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Key Responsibilities
- Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans aligned with customer goals.
- Provide domain expertise to understand and address high-priority business challenges, leading end-to-end process mapping and the customer value journey.
- Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
- Engage early with customers when new products are launched, leading AI and innovation initiatives.
- Collaborate with value advisors to craft compelling narratives that articulate ROI and deliver persuasive pitches to accelerate executive buy-in.
- Navigate complex pricing and contractual discussions, balancing client expectations with organizational profitability.
- Drive executive engagement and conduct Quarterly Business Reviews (QBRs) focusing on solution adoption and opportunities.
Qualifications & Competencies
- Bachelor’s degree in Business, Marketing, Information Technology, or related field.
- Management consulting profile with 10-15 years' industry or practitioner experience; executive relationship-building skills with proven C-suite influence.
- Proven experience in account management, solution sales, or customer success roles, with a strong understanding of solution sales methodologies.
- Deep expertise and domain expertise, with experience in AI and innovation trends.
- Excellent communication, negotiation, and stakeholder management abilities.
- Ability to work collaboratively in a matrixed environment and influence without direct authority.
Work Conditions
- Expected Travel: 0 - 10%
- Employment Type: Regular Full Time
- Career Status: Professional
