About the Role / About the Job
The company is seeking a Solution Architect to provide technical pre-sales support and assist in the sale of solutions to meet customer requirements. This role serves as a trusted advisor to customers, partners, and internal teams by providing technical expertise, delivering solution demonstrations, supporting business growth initiatives, and helping customers realize the value of the company’s portfolio. The ideal candidate combines strong technical knowledge with excellent customer-facing skills and experience within the AIDC industry.
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What You'll Be Doing
- Provide pre-sales technical support to customers and assist in the sale of all Safety and Productivity Solutions products and services to meet customer requirements.
- Use broad subject matter expertise to influence customers toward solutions.
- Provide both external and internal consultations and help teams develop and maintain the right product messaging, customer support, and training.
- Continually stay informed and educated with all knowledge-based skills required to present, explain and implement products and solutions.
- Foster cross-functional alignment to customer needs.
- Participate in pursuit strategy planning and customer negotiations.
- Full project management responsibility for preparing and presenting necessary technical demonstrations/pilot installations with all associated collateral and documentation; recommend the best fit product and solution.
- Consult prospective users on product capability.
- Provide valuable input for product development.
- Take leadership in internal and external initiatives to help grow the business.
- Develop training plans in alignment with the Pre-Sales Leader, ensuring that all assigned partners have the right knowledge to propose and support the portfolio and acquire skills aligned with company standards.
- Have a stewardship approach when customers report technical issues.
- Act as escalation gateway to Engineering for Technical Support, Product Change Requests, and Engineering Work Requests.
- Develop and maintain strong relationships with the technical teams at customers and partners, positioning the company in a competitive and market-leading manner, positively influencing sales revenue for the assigned region while supporting resolution of customer technical issues. Grow relationships by becoming a trusted advisor.
- Continually build knowledge on competitor products and services and outline the advantages and disadvantages against the competition.
- Continually capture and update the CRM system with Customer Visits, Training Events, Marketing Events, Technical Profile, and Projects for opportunities created by the Sales organization.
How the company Will Support Your Success
- Comprehensive onboarding and product training programs.
- Opportunities to collaborate with global teams and business partners.
- Exposure to innovative AIDC technologies and customer-facing solution projects.
- Ongoing professional development and learning opportunities.
- Supportive and collaborative team environment.
- Opportunities to grow within a global organization committed to innovation and customer success.
Qualifications
What You'll Need to Be Successful
Required Qualifications
- 3+ years AIDC industry experience.
- Graduate majoring in ICT, Computer Science, Electronic Engineering, or a related technical discipline.
Key Responsibilities
- Engage in customer-facing activities.
- Analyze growth opportunities.
- Analyze product development needs.
- Coach on targeted product value propositions.
- Review proposal activities.
- Present technical sales briefings to customers.
- Develop and champion best-in-class sales training.
- Help coordinate engineering support.
- Provide data for sales collateral.
Benefits
- Competitive compensation package.
- Professional development and career growth opportunities.
- Collaborative and inclusive work environment.
- Exposure to global customers and cross-functional teams.
- Opportunity to work with innovative technologies and industry-leading solutions.
Additional Information
All your information will be kept confidential according to EEO guidelines.
