About the Role
In this role as a Solutions Architect (SA) for the company in the UAE, you will play an instrumental part in growing the company’s business in both the UAE and the wider MENA region. You will partner with account executives, partners, and our executive leadership team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC.
SAs at the company sit at the cross-section of Forward Deployed Engineering and AI transformation. Our SAs embody the following traits:
- Technical experts in the field
- Trusted advisors to customers and colleagues
- Product evangelists of the company technology
- Thought leaders in pushing the frontiers of applied AI
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Role Overview
Responsibilities include developing a deep understanding of customer problems, mapping them to the company solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of the company products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products.
In this dynamic and demanding role, you will need to be both a strategic thinker and a builder. You will personally lead the design and deployment of customer pilots that showcase the impact of our technology to strategic enterprise and government customers.
As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into our technical solutions. You will take ownership of the customer narrative, serving as the voice of the customer and acting as a liaison between the customer and our product team. Additionally, you will provide guidance on best practices for using the company, identify areas for improvement within the platform, and cultivate technical champions within customer organizations to drive adoption and gather feedback to enhance our products.
Key Responsibilities:
- Leading the technical talk track on customer calls.
- Designing enterprise architectures for North deployments.
- Deep dives on customer queries and the company technology.
- Facilitating customer evaluations and pilots.
- Developing and documenting processes to enable the solutions architect team and adjacent teams to scale effectively within the company.
- Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs.
- Working closely with our partners to develop a strategy for enabling and accelerating their customers.
Qualifications:
- 3+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience.
- A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies.
- Familiarity with foundational ML concepts (training, evaluation, etc.)
- Excellent communication skills - you can toggle seamlessly between presenting to CEOs and getting in the weeds with technical audiences.
- Thrives within ambiguous and uncharted environments
- You can identify and implement high-impact processes in unstructured environments.
- Comfortable working with Python and Assistive Coding tools
- Preferred: 2+ years architecting, deploying or consulting on NLP/AI/LLM Solutions
- Must have native-level Arabic
- Must be based in Dubai, UAE
Full-Time Employees at the company enjoy these Perks:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
How and Where We Work:
- The company is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: The company will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the company careers page and LinkedIn only, with all communications from company employees coming from an @company.com or @cw.company email alias. If jobs are viewed on other sites then please verify these through our official careers page.
