Solutions Consultant

We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Experience team as a Solutions Consultant based in Dubai, covering the METNA region. The Scale Team at the company is a high-velocity engine that serves a large volume of customers and prospects through a fast, repeatable, digitally-led motion. As a Solution Consultant on the Scale Team, you'll own technical pre-sales and the first two months of onboarding across many accounts, and deliver one-to-many enablement that gets customers to value quickly and supports their migration to the company One Core platform.

What You'll Do
Pre-sales demos and trials

• Deliver product demonstrations built on the qualification Sales has completed, tailored quickly to the prospect's use case.
• Rank solution fit (Green / Yellow / Red / NA) to steer where Sales invests their time.
• Set up and run in-platform free trials, with one or two coaching sessions to guide prospects through the key features — proving value live.
• Answer technical questions and flag obvious blockers early.
• Maintain strong working knowledge of the company platform and competitor technologies.

Onboard new customers (first 60 days)

• Run kick-off sessions and deliver a contained onboarding within a strict two-month window across a small number of meetings.
• Provide light-touch integration guidance — point customers to documentation and standard connectors, and route deeper technical needs to Support.
• Run month-one and month-two check-in and coaching sessions, with the digital academy as the core enablement engine.

Drive adoption and migration at scale

• Deliver one-to-many activities — webinars, workshops, and Cyber Digital Bootcamps — to drive adoption and value across the customer base.
• Support the phased migration of Standard customers to the company One Core, contributing to repeatable enablement content and self-serve resources.
• Re-engage on expansion when a signal appears, running the same light demo / trial-coaching motion for the expansion scope.

Across everything

• Partner closely with Inside Sales Reps and Customer Operations to keep the motion efficient.
• Serve as the voice of the customer to our product, content, and engineering teams to influence innovation.
• Stay informed of evolving threats, AI, trends, and new technologies.

Requirements

• 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role — ideally in a SaaS or cybersecurity environment.
• Comfortable working at high volume and pace, running repeatable motions across many accounts and keeping engagements within tight time boxes.
• You're a confident presenter to both technical and non-technical audiences, including one-to-many formats such as webinars and bootcamps.
• Able to qualify and prioritise quickly, and to communicate technical concepts in a clear, jargon-free way.
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development).
• Knowledge of information security concepts, domains, compliance, and standards.
• Experience delivering onboarding, enablement, or one-to-many sessions at scale.
• Familiarity with product-led growth (PLG) or digitally-led customer motions.
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments would be useful but not essential.

Benefits

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
• Time off, flexible and remote working including 25 days annual leave + 2 volunteering days and birthday half day.
• Enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development through the platform and our ‘Learn Anything’ fund.
• Share in the company's success with share options, sales incentives and Recognition & Rewards for great work.
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working.
• Sociable, tight-knit team with monthly socials and sports clubs.
• While this is a remote position, regular in-person meetings in the region and bi-annual meetings at our EMEA HQ.

Apply Now
Cyber threats wait for no one and neither should you.