Solutions Consultant

About the Role
As a Solutions Consultant, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations while navigating high-stakes environments to design adoption paths that directly shape our product roadmap and long-term customer success.
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Dubai Office and 1 day working from the comfort of your home.

Department Focus
The Implementation & Consultation team is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks. We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.

What You Will Do

• Analyse complex enterprise customer workflows, translate technical requirements into scalable implementations, and lead deep-dive technical alignment sessions.
• Guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimised integration architectures tailored to business needs.
• Act as the primary technical advisor to technical leads and C-suite executives, articulating complex concepts clearly across multi-phased projects.
• Partner with Product Managers and Engineering teams to share structured Voice of Customer (VOC) feedback, identify product gaps, and influence platform roadmaps.
• Establish structure in ambiguous, high-pressure environments by prioritising critical initiatives and resolving shifting requirements with agility.
• Guide clients through the full onboarding and adoption lifecycle by executing end-to-end (E2E) systems testing, delivering tailored training programs, and ensuring seamless deployments.
• Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution.
• Document and escalate platform bugs, optimise team implementation frameworks, and mentor team members to foster technical excellence.

What You Will Bring

• Fluency in English is required & Arabic is a plus.
• 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment.
• 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation).
• Deep API & Integration Literacy: Proven ability to read, navigate, and architect solutions using complex API documentation, REST APIs, webhooks, middleware systems, and token authentication.
• Executive-Level Communication: Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders.
• Systems & Troubleshooting Aptitude: Systematic approach to evaluating end-to-end data flows combined with a root-cause troubleshooting mindset.
• Automation & Tooling Experience: Proficiency with Python and Google Apps Scripts, alongside hands-on experience using API testing tools like Postman or Bruno.
• Technical Analytics: Experience leveraging data and monitoring tools such as Looker, BigQuery, or Grafana to analyze system health and performance metrics.

Join Our Innovative Journey
At the company, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks, and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us

• Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!