The company is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, the company completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations.
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The role of Solutions Consultant is critical at the company, operating in a complex, high-stakes environment with customers ranging from government entities to large enterprises, each with unique challenges and expectations. This position ensures that prospects understand how the company's products fit into their world, workflows, and goals. As a Solutions Consultant, you will help customers transition from curiosity to confidence, converting real business challenges into compelling solutions using the company’s platform. Your efforts will significantly influence deal success, foster customer trust, and encourage long-term adoption.
What You’ll Do
- Develop a thorough understanding of the company’s products and use cases, translating that into real-world customer solutions.
- Collaborate closely with Sales to identify customer needs, ask the right questions, and design solutions addressing both technical and business challenges.
- Lead product demonstrations, workshops, and presentations to showcase the company's value.
- Execute Proof of Concepts (POCs) to demonstrate tangible value to customers before they decide to purchase.
- Support intricate sales cycles by responding to detailed inquiries, managing RFIs and RFPs, and addressing concerns effectively.
- Act as a liaison between customers and internal teams, conveying feedback, expectations, and gaps to Product, Engineering, and Marketing.
- Partner with Product Marketing to enhance messaging, positioning, and competitive differentiation using insights from market conversations.
- Identify opportunities for account growth and help customers visualize their path to success.
- Ensure a smooth transition from pre-sales to onboarding and Customer Success.
Who You Are
- Naturally curious, eager to explore why a customer needs a solution beyond their immediate request.
- A strong communicator skilled at presenting to senior stakeholders and simplifying complex technical concepts.
- Comfortable in customer-facing roles, whether during demos or solution-focused discussions.
- A problem-solver who thinks systematically, breaking down complex requests into actionable plans.
- Proactive, taking ownership of responsibilities and following through on commitments without needing constant oversight.
- At least 2 years of experience in a similar B2B SaaS role.
- Bilingual, with the ability to communicate effectively with Arabic and English-speaking customers.
- Proficient with tools like HubSpot, PowerPoint, and Excel, capable of responding to RFPs in a professional manner.
- Collaborative, building trust quickly with Sales, Product, and Customer Success teams.
What the hiring process will look like
- Screening call with Talent Acquisition.
- Technical interview with the hiring manager.
- Presentation of a mock RFP to the hiring manager and a teammate.
- Offer issuance.
