The Solutions Consultant plays a critical role at the company, operating at the intersection of customer challenges and our unique offerings. This position ensures that prospects not only see our product but understand its relevance to their workflows and goals. The impact of this role extends to building customer trust and facilitating long-term adoption of our solutions.
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What You’ll Do
- Develop a deep, hands-on understanding of the company’s products and use cases, and confidently translate that knowledge into real-world customer solutions.
- Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions addressing both technical and business challenges.
- Lead product demonstrations, workshops, and presentations that help prospects clearly understand the value of the company.
- Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision.
- Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility.
- Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing.
- Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market.
- Support account growth by identifying expansion opportunities and helping customers envision what “next level” success with the company looks like.
- Ensure smooth handovers from pre-sales to onboarding and Customer Success, allowing customers to start their journey with clarity and confidence.
Who You Are
- Naturally curious and enjoy digging into why a customer needs something, not just what they’re asking for.
- A strong communicator who can confidently present to senior stakeholders and explain technical concepts in a simple and relevant way.
- Comfortable being customer-facing, whether that’s leading a demo, answering tough questions, or facilitating a solution-focused conversation.
- Enjoy problem-solving and thinking systemically; when faced with a complex request, you break it down and build a clear path forward.
- Proactive and take ownership, following through on commitments without needing constant direction.
- Have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment.
- Bilingual, able to communicate confidently with both Arabic and English-speaking customers.
- Comfortable using tools like HubSpot, PowerPoint, and Excel, and able to interpret and respond to RFPs professionally.
- Work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams.
Hiring Process
- Screening call with TA
- Technical interview with the hiring manager
- Presentation - you’ll be given a mock RFP to present to the hiring manager & a teammate
- Offer
Location
Riyadh, Saudi Arabia
