We are looking for a seasoned Solutions Delivery Manager with deep experience in the Amadeus Altéa Suite to lead delivery across high-impact airline tech projects. In this role, you will act as the key interface between Etihad’s business units and Amadeus, driving solution delivery, managing vendor relationships, and ensuring project success across multiple workstreams.
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Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates (On-site)
Work Conditions: Full-time contract position through end of 2025, with potential for extension or permanency based on performance.
Accountabilities:
- Serve as the primary interface between Etihad's business units and Amadeus to oversee both the commercial and technical aspects of projects, solutions delivery, and releases.
- Manage the P&L for projects related to add-ons and enhancements to the Amadeus systems and services across various business units.
- Build and lead high-performing, self-organising cross-functional teams to deliver all components of assigned work within defined time, cost, and quality parameters.
- Foster a team culture rooted in collaboration, innovation, Agile delivery, cross-skilling, stakeholder engagement, continuous improvement, and shared success.
- Facilitate key Agile ceremonies and collaborative activities including discovery workshops, estimations, feature elaboration, release and iteration planning, daily stand-ups, Scrum-of-Scrums, retrospectives, and showcases.
- Own and ensure the realization of benefits for all projects under your leadership.
Education & Experience:
- Bachelor’s degree in Computer Science, Business Administration, Engineering, Software Engineering, or a related field is required.
- 7+ years of hands-on experience with the Amadeus Altéa Suite, including managing programs involving functional changes across multiple Altéa modules, is essential.
- Certification in Agile Project Management or an equivalent qualification is mandatory.
- Proven expertise in managing multiple large-scale technology projects using both Agile and Waterfall methodologies, with the ability to tailor and blend approaches to suit project and business needs.
- Strong understanding of how airlines leverage the Amadeus Altéa Suite to drive commercial outcomes.
- Proficient in Microsoft Project and other project management tools.
- Demonstrated ability to assess and resolve complex project risks and issues with accuracy and objectivity.
- Experience in technology vendor account management is a plus.
About Etihad Airways:
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world’s leading airlines. Based in Abu Dhabi, Etihad connects passengers to destinations across the Middle East, Africa, Europe, Asia, Australia, and North America. The airline is known for its superior service and is committed to ambitious growth plans under the Journey 2030 strategy.
