About the Role
The company™, the global AI security leader and enterprise business unit of the company, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. We are always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
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As a Solutions Engineer (SE) based in [UAE], you will serve as the technical bridge between our Sales Representatives and their pre-sales customers. As a company product expert, you will guide customers and prospects in the selection and deployment of company Next-Gen security solutions. You will take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and influencing customer technical strategy with strong problem-solving skills. You will act as a trusted advisor to customers by developing an understanding of their needs, risks, tolerance, technology gaps, and implementation.
Primary Responsibilities
- Understand customer journey with product and its experience, aiding customers in navigating through it smoothly.
- Maintain an obsession with Customer Success throughout the engagement, onboarding, and product experience journey.
- Serve as a strong pillar in building and training the sales organization, utilizing exceptional storytelling abilities to enhance sales effectiveness.
- Understand the emerging ecosystem of cyber security partners, such as SOC service partners, CSPs (cloud service partners), and MSSPs.
- Leverage channel partners by upscaling and training them for customer engagement, an integral part of the role.
- Conduct routine updates on new product/technology to internal sales staff.
- Collaborate closely with Regional/Global Product Managers and Product Marketing Managers to stay current with product/technology information.
- Confidently deliver engaging technical demonstrations highlighting the advantages and benefits of company products through solid messaging, presentation skills, and public speaking.
- Encourage and empower partners and channels to propose, position, and convince customers regarding our products and solutions.
- Present complex technical issues and solutions in a meaningful, engaging manner to all organizational levels.
- Apply strong problem-solving skills to design solutions that solve customer problems.
- Develop close relationships to help influence the technical strategy of the customer.
- Deliver training to customers and prospects about company solutions.
- Work with company technical support personnel to ensure ongoing quality of support and customer health.
- Contribute to improvements in departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Engage in continuous self-improvement and learning to maintain current technical knowledge, participating in technical communities of interest.
- Actively participate in webinars, workshops, and other industry events as a speaker or panelist. Strong public speaking skills will be a significant advantage.
Experience
- Minimum of 3 years of experience delivering high-quality presales support and solutions, bringing unique value to customers.
- Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and the Zero Trust model will be a key advantage.
- Familiarity with Microsoft O365, Azure, Google, and AWS services is advantageous.
- Exposure to security software solutions such as firewalls, content security, intrusion prevention, encryption, data leakage, data protection, and monitoring security will be a plus.
- Excellent written and spoken communication skills in English.
- A strong interest in all aspects of cybersecurity and a passion for customer security.
- Excellent understanding of public cloud technologies such as AWS and Azure.
The company strives to build an environment of equity and inclusion that reflects diverse perspectives. We welcome, value, promote, and celebrate diversity - encompassing race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. We embrace change, empower people, and foster innovation. Join us, and thrive.
