Solutions Engineer

About the Role
The company, the global AI security leader and enterprise business unit of a major cybersecurity firm, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At the company, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.

Position Overview
The Solutions Engineer (SE) with [UAE] will be the technical bridge between our Sales Representatives and their pre-sales customers. As a product expert, you will guide customers and prospects in the selection and deployment of Next-Gen security solutions, taking joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance, technology gaps, and implementation.

Primary Responsibilities

• Apart from being a technologist, you are expected to understand the customer journey with the product and its experience, helping customers navigate through it smoothly.
• You will focus on Customer Success during the entire engagement, onboarding, and product experience journey.
• Act as a strong pillar to build and train the sales organization, utilizing storytelling to enhance the sales team's effectiveness.
• Understand the emerging ecosystem of cybersecurity partners like SOC services partners, CSP (cloud service partners), MSSP, etc.
• Leverage channel partners by upscaling and training them for customer engagement, which is integral to the role.
• Conduct routine updates on new product/technology to the internal sales staff.
• Work closely with the Regional/Global Product Manager and Product Marketing Manager to obtain the latest product/technology know-how.
• Confidently deliver engaging technical demonstrations that highlight the company's products' advantages and benefits through solid messaging and public speaking skills.
• Encourage and empower partners and channels to propose, position, and convince customers about our products and solutions.
• Present complex technical issues and solutions to all organizational levels in a meaningful, engaging, and digestible manner.
• Apply strong problem-solving skills to design solutions that address customer problems.
• Develop close relationships to help influence the technical strategy of the customer.
• Deliver training to customers and prospects about the company's solutions.
• Work with company technical support personnel to ensure ongoing support quality and customer health.
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiency.
• Engage in continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.
• Actively participate as a speaker or panelist in webinars, workshops, and other industry events; very good public speaking skills will be an added advantage.

Experience

• Minimum 3 years of rich experience in delivering the highest quality pre-sales support and solutions by bringing unique value to customers.
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and the Zero Trust model will be key advantages.
• Knowledge and understanding of Microsoft O365, Azure, Google, and AWS services will be an added advantage.
• Exposure to security software solutions such as Firewall, Content Security, Intrusion Prevention, Encryption, Data Leakage, Data Protection, and Monitoring Security will be an added advantage.
• Good written and spoken communication skills in English.
• A strong interest in all aspects of cybersecurity and a passion for customer security.
• Excellent understanding of public cloud technologies such as AWS and Azure.

The company strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
We embrace change, empower people, and encourage innovation. Join the company and Thrive with us.