Solutions Engineer

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the company's solution portfolio for the Digital Native Business, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. As a Solutions Engineer, you are the technical customer advocate within the company. You will aid your customers and work closely with every team at the company, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs. A broad knowledge of Internet performance and security technology is required, and the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at the company.

Requirements

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Fluent English (written & spoken).
• Good fundamental understanding of how to obtain the technical win so that customers choose our proposed solutions over competitors.
• Experience with Oracle, AWS, MS, or leading cybersecurity solution.
• Ability to manage a project, work to deadlines, and prioritize between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
• Understanding of 'how the internet works.'
• You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.

Desirable Skills

• Previous experience in a pre-sales SE or consulting role.
• Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand those skills.
• Exposure to emerging technical landscape trends in Security such as Zero Trust.