Solutions Engineer

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Sub Saharan Africa region, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support, to create scalable solutions for your customer’s needs. A broad knowledge of Internet performance and security technology is required, as well as the curiosity to maintain and develop new knowledge.

Location: Dubai

Requirements:

• 3-to-10 years of experience in the IT industry (early or mid-level experience)
• Fluent English (written & spoken). Fluent Afrikaans would be a plus
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Understanding of how customers make buying decisions, how to explain ROI
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face
• Good fundamental understanding of Internet principles, including TCP & UDP differences, authoritative DNS & recursive DNS, and roles of firewalls and TLS (SSL)

Additional Experience:

• Previous experience in a pre-sales SE or consulting role (doesn't have to be in tech)
• Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash)
• Understanding of the competitive landscape for DDoS, CDN, Performance, DNS, Developer platform, or Zero-Trust/SASE service providers
• Willingness to travel (10-15 days per quarter) for customer meetings or conferences