Location
Remote (SAU)
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About
We are looking for an experienced Solutions Engineer with a proven track record of success to join our team at Zoom. You will be pivotal in driving customer success by architecting, designing, and demonstrating tailored solutions that address our customer's unique challenges and business objectives. You will collaborate closely with cross-functional teams, including Sales, Product Development, and Customer Success. This will ensure the seamless delivery of our solutions and contribute to the growth and innovation of our company. The role involves a deep understanding of the technical aspects of Zoom's platform.
Responsibilities
- Leading strategic sales engagements, providing expert-level technical support to clients and internal teams.
- Acting as a subject matter expert on UCaaS and CCaaS technology, industry trends, and competitive landscape.
- Collaborating with the Global architecture and CSE teams to drive product enhancements and innovation.
- Contributing to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights.
Requirements
- Have experience in technical customer-facing roles in a UCaaS / CCaaS environment.
- Be highly proficient in all areas related to our products and represent the technical aspects of how we solve customer problems.
- Have prior experience supporting Unified Communications or Contact Center as a Solutions Engineer.
- Have experience working within a high-volume Account environment.
- Have experience with API integrations and software development.
- Have knowledge of networking protocols and security best practices.
- Have familiarity with cloud platforms (AWS, Azure, GCP).
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
