About
At the company, we currently have an opportunity for a talented Solutions Engineer (SE) to join our Dubai organization. This is a sales and technical role focused on customer/partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around the company solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both the company products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast of these critical skills!
The high-level objective is to achieve the allocated sales target and sell relevant the company solutions and products to our customers' business needs in partnership with the Sales Account Manager. From our customer’s perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns or offer gainful solutions. The company SE not only presents the technical features but also the business benefits in the Technical Value Proposition.
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Primary Responsibilities
- Responsible for upholding the company’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Provides complex design and systems engineering configurations.
- Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases.
- Maintains a high level of technical knowledge of the company and the relevant industry.
- Utilize the company Sales Strategy and Solution Messaging to identify solutions for customer business objectives.
- Participate in the development and support of presentations for customers and partners.
- Clearly articulate technical elements of the company value proposition to customers and partners.
- Maintain knowledge of competitive landscape and share knowledge with the CAT team.
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners.
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships.
- Effectively negotiate and pursue conflict resolution.
- Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet, and other SE readiness programs.
- Partner with the sales team to maintain detailed account profiles including organizational charts, customer products, strategy, and technology needs.
- Understand and effectively utilize the company organizational resources.
- Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities.
- Lead strategic (organizational) opportunities.
- Deliver customized product presentations using an advanced solution-based sales approach.
- Proactively provide consultative support.
- Create customer documentation for POC.
- Understand business requirements involved with technical account strategy.
- Work effectively with Engineering, Product Development, and Technical Support organizations.
- Solve problems independently and creatively.
- Perform other related duties as assigned.
Qualifications
- Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS, or PaaS environments.
- Strong presentation, communication, and account management (pre-sales) skills.
- Significant experience and a number of years in pre-sales / Systems Engineering expertise.
- BS/BA or equivalent work experience.
- The company core product experience or relevant experience in key competitor offerings required.
- In-depth industry knowledge and understanding of the company technologies, solutions, and product offerings strongly preferred.
- Advanced written and oral communication skills.
- First-class presentation skills.
- Effective written and oral communication skills.
- Experience with MS Office suite or equivalent.
- Fluent verbal and writing skills in Arabic and English.
Physical Demands and Work Environment
- The role is hybrid based from our Dubai office.
- While we encourage remote/virtual meetings, the nature of the role requires travel.
- This is a self-driven role, so career growth and development are available at every stage of your career.
- The position reports to the SE Manager based in Dubai.
- Competitive pay, family-friendly benefits, and cool perks.
The company is an equal opportunity employer and welcomes diversity in the workplace.
