Solutions Engineer

About the Role
The company is seeking a hands-on engineer who builds and ships solutions—apps, automations, dashboards, and AI agents—primarily on Microsoft foundations while being comfortable diving into code and APIs when necessary. This position is designed for someone who treats internal teams as clients and collaborates as part of a team delivering client solutions, supporting the company globally. The role directly contributes to the transformation initiatives of the company and operates within both the company Intelligence team and the company EMEA AI working group.

Responsibilities
Microsoft Foundations

• Build production-grade solutions on Power Apps (canvas and model-driven), Power Automate, Power BI and Copilot Studio.
• Design, build, and maintain AI agents in Copilot Studio, including topic design, orchestration, knowledge sources, fallback behavior, and tuning for accuracy and usability.
• Develop cloud flows with error handling, retries, and long-running operations, and design Dataverse models to support agent state, context, and auditability.
• Integrate Power Platform with Microsoft 365, Dynamics 365, Azure, and third-party systems via standard and custom connectors.

Full Stack and AI

• Confidently work with REST APIs, JSON, and authentication patterns, writing scripts or lightweight services (Python, PowerShell, JavaScript) when low-code solutions are inadequate.
• Build against model APIs directly as well as through Copilot Studio, including prompt design, structured outputs, retrieval over personal document and media sources, and cost-aware routing between models.
• Test, troubleshoot, and refine agents and automations for accuracy and reliability; monitor usage analytics to drive continuous improvement post-launch.

Delivery and Consulting

• Work with internal teams similar to client interactions—gathering requirements, managing expectations, and owning relationships through to solution adoption.
• Support colleagues across multiple regions and time zones, adapting solutions to local practices and data requirements.
• Automate workflows and build dashboards that deliver measurable productivity gains.
• Document configurations and workflows to ensure supportability by others.
• Manage concurrent builds while demonstrating strong consulting, problem-solving, and communication skills.

Qualifications
Join us if you have:

• Hands-on experience building business applications, automations, or digital solutions, ideally using Microsoft Power Platform technologies including Power Apps, Power Automate, Power BI, and Copilot Studio.
• A passion for AI and automation, with experience in creating, configuring, or supporting AI agents, copilots, workflows, or intelligent systems.
• Strong technical problem-solving skills, including experience with APIs, integrations, authentication methods, data models, and system connectivity.
• Coding capability beyond low-code platforms, with knowledge of languages such as Python, JavaScript, and/or PowerShell to enhance solutions as necessary.
• A user-focused consulting approach, skilled in gathering requirements, managing stakeholder expectations, and delivering solutions to real business challenges.
• Experience troubleshooting and continuously improving solutions using testing, monitoring, and analytics to drive reliability and performance.
• Excellent communication and organizational skills, capable of handling multiple projects and articulating technical concepts clearly.
• Microsoft certifications, particularly across Power Platform, Azure, Copilot Studio, or related technologies.
• An international outlook, comfortable collaborating with teams across diverse regions and cultures.

Additional Information
Your Benefits:

• Inspiring Working Atmosphere: We prioritize professionalism in a challenging environment, fostering a culture of openness where diversity is valued and recognized as a key strength.
• Learning and Development Opportunities: Benefit from substantial training modules, an office exchange program, and a hybrid working model. Upon joining, you will also be assigned a Professional Development Advisor.
• Comprehensive Benefits Package: This includes a competitive salary, bonus scheme, finder’s fee, short-term office transfer opportunities (90 days), private health insurance, employee assistance program, flexible public holiday policy to allow personal celebrations without compromising holiday allowance, volunteering hours, and more.
• Global Perspective: The role can be based in London, Dubai, or Germany, offering the chance to work on international projects and engage with clients and colleagues around the globe.