Solutions Engineer

About the Job:
The company, the global AI security leader and a business unit of a major tech firm, empowers organizations with full AI visibility and consolidated security. We are seeking exceptional talent to collaborate and push boundaries, shaping a safer AI-powered future.

Position Overview:
The Solutions Engineer (SE) will act as the technical bridge between our Sales Representatives and pre-sales customers. Acting as a product expert, the SE will guide customers in selecting and deploying next-gen security solutions, develop customer relationships, and provide leadership in security architecture. Strong problem-solving skills and an understanding of the customer journey are vital for success in this role.

Primary Responsibilities:

• Support customer engagement throughout onboarding and product experience journeys.
• Enhance the sales organization's capabilities by training and storytelling to improve sales effectiveness.
• Understand the ecosystem of cybersecurity partners and guide customers through it.
• Deliver engaging and informative technical demonstrations of products.
• Work alongside internal teams to maintain the latest technical knowledge and provide routine updates on products and technologies.
• Influence customer technical strategies and provide solutions to their problems.
• Conduct training sessions for customers and prospects on security solutions.
• Ensure quality customer support and promote departmental best practices.

Experience Required:

• Minimum of 3 years in delivering high-quality pre-sales support and solutions.
• Strong knowledge of SOC operations and security analytics, with an advantage for understanding cloud architectures and security solutions.
• Familiarity with platforms such as Microsoft O365, Azure, Google, and AWS is preferred.
• Good written and spoken communication skills in English.
• A strong interest in cybersecurity and customer security is essential.

Language Requirements:

• Proficient in English (written and spoken).
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