Solutions Engineer, Jeddah KSA

ABOUT THE ROLE
The Sales Engineer (SE) for Jeddah, Saudi Arabia will act as the technical bridge between our Sales Representatives and their pre-sales customers. Serving as a the company product expert, you will guide customers and prospects in selecting and deploying the company Next-Gen security solutions. You will take joint ownership with the Sales team to develop customer relationships, provide leadership in security architecture, and influence customer technical strategy with your strong problem-solving skills. As a trusted advisor, you will develop an understanding of customer needs, risks, tolerance, technology gaps, and implementation strategies.

PRIMARY RESPONSIBILITIES

• Understand the customer journey with the product experience and assist customers in navigating it smoothly.
• Be obsessed with Customer Success throughout the entire engagement, onboarding, and product experience journey.
• Serve as a strong pillar to build and train the sales organization; be an exceptional storyteller to help the sales team sell better and more effectively.
• Understand the emerging ecosystem of cyber security partners such as SOC service partners, CSP (cloud service partners), MSSP, etc.
• Leverage channel partners through upskilling and training to enhance customer engagement.
• Conduct routine updates on new products/technologies to the internal sales staff.
• Collaborate closely with the Regional/Global Product Manager and Product Marketing Manager to obtain the latest product/technology knowledge.
• Confidently deliver engaging technical demonstrations that highlight the advantages and benefits of the company products through solid messaging, presentation skills, and public speaking.
• Encourage and empower partners and channels to propose, position, and convince customers of our products and solutions.
• Present complex technical issues and solutions at all levels of an organization in a meaningful, engaging, and digestible manner.
• Apply strong problem-solving skills to design solutions that address customer issues.
• Develop close relationships to help influence the customer's technical strategy.
• Provide training to customers and prospects on the company solutions.
• Work with company technical support personnel to ensure ongoing quality of support and customer health.
• Contribute to departmental best practices, strategies, methodologies, and documentation to increase efficiency.
• Pursue continuous self-improvement and learning to maintain technical knowledge and participate in technical communities of interest.
• Actively participate in webinars, workshops, and other industry events as a speaker or panelist, showcasing strong public speaking skills.

EXPERIENCE

• Minimum of 3 years of rich experience delivering high-quality presales support and solutions, providing unique value to customers.
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust model.
• Knowledge and understanding of Microsoft O365, Azure, Google, and AWS services are advantageous.
• Exposure to security software solutions such as Firewall, Content Security, Intrusion Prevention, Encryption, Data Leakage, Data Protection, and Monitoring Security is beneficial.
• Good written and spoken communication skills in English.
• Strong interest in all aspects of cybersecurity and a passion for customer security.
• Excellent understanding of public cloud technologies, such as AWS and Azure.

We strive to build an environment of equity and inclusion, reflecting diverse points of view. We welcome, value, promote, and celebrate diversity, encompassing race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

BENEFITS

• Embrace change and empower people while encouraging innovation.
• Thrive in a diverse and inclusive environment.