At Cloudflare, we are on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites and other internet properties. Our solution portfolio enhances performance and security without the need for additional hardware or software. We pride ourselves on our diverse and inclusive team, welcoming individuals from various backgrounds and experiences.
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As a Solutions Engineer, you will act as a technical advocate for our customers, collaborating closely with Sales, Product, Engineering, and Customer Support teams. Your primary goal is to ensure customer success by designing and implementing fit-for-purpose solutions, maximizing business value, and creating efficient adoption roadmaps. You will stay updated on a broad range of Internet performance and security technologies.
Responsibilities:
- Act as a technical advocate for customers, ensuring their success.
- Collaborate with various teams to design and implement solutions.
- Stay informed about Internet performance and security technologies.
Desired Skills, Knowledge, and Experience:
- 3-10 years of experience in the IT industry (early or mid-level).
- Fluent in Arabic and English (written & spoken).
- Project management experience with the ability to prioritize competing demands.
- Strong empathy for customers, understanding their challenges and pain points.
- Fundamental understanding of Internet functioning, including TCP and UDP, authoritative vs. recursive DNS, role of firewalls and TLS (SSL), and HTTP intricacies.
- Insights into customer buying decisions and ROI explanations.
- Knowledge of competitive landscape related to DDoS, CDN, Performance, DNS, or Zero-Trust services.
- Willingness to travel (10-15 days per quarter) for customer meetings or conferences.
- Previous experience in a pre-sales or consulting role (not limited to tech).
- Familiarity with scripting languages (Python, JavaScript, Bash).
- Interest in emerging trends in Security, such as Zero Trust.
Additional Information:
We are committed to providing equal employment opportunities for all individuals and value diversity and inclusiveness. If you require reasonable accommodations to apply for this job, please reach out for assistance.
Join us at Cloudflare and contribute to our mission of building a better Internet! Location: Dubai, United Arab Emirates | Work Conditions: Hybrid, Full-time
