The Pre-Sales Solutions Engineering organization is responsible for the technical sale of the company solution portfolio for the Sub Saharan Africa region, ensuring maximal business value, fit-for-purpose solution design, and efficient adoption roadmaps for our customers. As a Solutions Engineer, you are the technical customer advocate within the company. You will aid your customers and work closely with every team at the company, from Sales and Product to Engineering and Customer Support. Your customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs. A broad knowledge of Internet performance and security technology is required, and the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at the company.
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Location
Work Conditions
- Travel required (10-15 days per quarter): visit customer offices, conferences, and/or deliver talks.
Requirements
- 3-to-10 years of experience in the IT industry (early or mid-level experience).
- Fluent in English (written & spoken); fluent in Afrikaans is a plus.
- Ability to manage a project, work to deadlines, and prioritize competing demands.
- Demonstrated empathy with customers and the ability to quickly identify challenges and pain points.
- Understanding of how the internet works, including:
- Differences between TCP & UDP and scenarios favoring each.
- Explanation of authoritative DNS vs. recursive DNS.
- Role of firewalls, importance of TLS (SSL), a solid understanding of HTTP, and willingness to explore deeper into client-server interactions.
- Understanding of customer buying decisions and ROI explanations.
- Knowledge of competitive landscape related to DDoS, CDN, Performance, DNS, Developer platforms, or Zero-Trust/SASE service providers.
Desirable Skills, Knowledge, and Experience
- Previous experience in a pre-sales SE or consulting role (doesn’t have to be in tech).
- Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand skills.
- Exposure to emerging technical landscape trends in Security, such as Zero Trust.
Bonus
- Passion for technology with the ability to explain complex technical concepts in easy-to-understand terms.
- Curiosity and eagerness to tackle diverse challenges while collaborating with customers to help them realize the full potential of the company.
