About the Role
The Solutions Engineer (SE) will serve as a vital technical liaison between our Sales Representatives and pre-sales customers in Qatar. As a company product expert, you will guide customers and prospects in selecting and implementing the company's Next-Gen security solutions. This role is instrumental in developing customer relationships, providing leadership in security architecture, and influencing the customer’s technical strategy through strong problem-solving skills. As a trusted advisor, you will understand customer needs, risks, tolerance, technology gaps, and implementation strategies.
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Primary Responsibilities
- Serve as a technologist to enhance customer journey, ensuring smooth navigation through product experiences.
- Maintain a strong focus on customer success throughout engagement, onboarding, and product experience phases.
- Act as a key resource for training the sales organization, utilizing storytelling to enhance sales effectiveness.
- Understand the ecosystem of cybersecurity partners, including SOC services partners, cloud service providers (CSP), and managed security service providers (MSSP).
- Upscale and train channel partners to facilitate customer engagement.
- Provide routine updates to the internal sales team on new products and technologies.
- Collaborate closely with Regional/Global Product Managers and Product Marketing Managers to gain the latest product and technology insights.
- Deliver engaging technical demonstrations that articulate the advantages and benefits of company products.
- Encourage and empower partners and channels to effectively propose and position our products and solutions.
- Present complex technical issues and solutions to all organizational levels in an engaging and digestible manner.
- Use strong problem-solving skills to design solutions that address customer challenges.
- Develop close customer relationships to influence their technical strategies.
- Train customers and prospects on company solutions.
- Work with technical support personnel to ensure quality support and customer health.
- Contribute to departmental best practices, strategies, methodologies, and documentation to increase efficiencies.
- Engage in continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities.
- Actively participate as a speaker or panelist in webinars, workshops, and industry events; strong public speaking skills are an advantage.
Experience
- Minimum of 3 years of experience delivering high-quality pre-sales support and solutions that deliver unique value to customers.
- Strong understanding of SOC operations, security analytics, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust models.
- Knowledge of Microsoft O365, Azure, Google Cloud, and AWS services is advantageous.
- Familiarity with security software solutions such as firewall, content security, intrusion prevention, encryption, data leakage, data protection, and monitoring is a plus.
- Good written and spoken communication skills in English.
- Strong interest in cybersecurity and a passion for ensuring customer security.
- Excellent understanding of public cloud technologies (e.g., AWS and Azure).
Diversity and Inclusion
The company is committed to fostering an inclusive and equitable environment that reflects diverse perspectives. We welcome and celebrate diversity in all its forms, including but not limited to race, ethnicity, nationality, gender, gender identity, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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