At the company, we are on a mission to help build a better Internet. The company operates one of the world’s largest networks, protecting and accelerating Internet applications for a diverse range of customers, from individual bloggers to Fortune 500 companies. Our Solutions Engineering function is key in collaborating with clients from ideation through to production planning, facilitating solutions that address complex challenges.
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As a Solutions Engineering Manager in the META region, you will lead your team in communication, collaboration, and culture. Your responsibilities will include coaching Solutions Engineers, facilitating their development in sales and technical disciplines, and ensuring a high standard of customer success. You will coordinate team resources to maximize customer impact and work closely with cross-functional teams from Sales, Product, Engineering, and Customer Support.
Key Responsibilities:
- Set the communication cadence and develop a supportive culture within the team.
- Oversee hiring, onboarding, and the technical performance of Solutions Engineers.
- Collaborate with Enterprise prospects to enhance your team’s technical expertise.
- Ensure continuous improvement in customer experience and success through scalable solutions.
Requirements:
- Minimum of 3 years in a leadership role with at least 10 years of industry experience.
- Proven experience in team management and coaching.
- Expertise in understanding and resolving team issues and escalations.
- Proven track record in partnering with account executives and customer success teams.
- Knowledge of the enterprise market in the META region.
Language Requirements:
- Arabic language skills would be an advantage.
What Makes the company Special:
We are committed to fostering a diverse and inclusive environment and provide all necessary resources for personal development. We are also proud to protect the free and open Internet through initiatives like Project Galileo and the Athenian Project.
If you want to be part of a team dedicated to making a significant impact and building a better Internet, we would love to hear from you!
