South East Africa Digital Sales Leader

About the Role
The Southeast Africa Digital Sales team is dedicated to implementing a new remote sales coverage model to assist mid-market clients through digital channels. Utilizing AI, automation, digital marketing, and analytics, this team aims to help clients achieve their business objectives while accelerating the company's growth.

Key Responsibilities
The DSR Manager will undertake the following responsibilities:

• Lead a team of sales professionals managing a portfolio of clients across several countries.
• Conduct regular training and development sessions to upskill DSRs on digital selling, product knowledge, and customer engagement.
• Analyze performance data to identify patterns, trends, and opportunities for optimizing team effectiveness.
• Act as a liaison between DSRs and other departments to ensure a unified approach to driving revenue and customer satisfaction, coordinating joint go-to-market efforts and refining territory strategies based on insights from cross-functional stakeholders.
• Utilize reporting tools (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement.
• Act as a change agent to ensure the team remains flexible and aligned with new strategies and tools, introducing new processes, tools, or initiatives smoothly to maximize adoption.
• Review and refine sales plays, deal strategies, account plans, and pipeline management to enhance overall team effectiveness.
• Regularly update stakeholders on team performance, challenges, and strategic adjustments.
• Consistently demonstrate leadership qualities and exemplify the company's leadership principles.
• Coach DSRs effectively by identifying areas of opportunity and strength and providing appropriate and actionable real-time feedback.
• Inspire and motivate teams towards achieving and exceeding goals.
• Maintain a strong understanding of B2B sales processes, lead generation, and pipeline management.
• Analyze and utilize sales data and metrics for informed decision-making.
• Possess a deep understanding of the region and market to articulate and execute a data-informed strategy.
• Communicate effectively across multiple management layers in a highly matrixed organization.
• Exercise considerable latitude to determine objectives and develop effective solutions for complex assignments under limited supervision.
• Be solution-oriented, providing meaningful feedback and recommendations for global and regional improvements and strategy enhancements.

The company requires at least 3 days in office, with expectations for these days to be confirmed by your Hiring Manager.

Qualifications
Basic Qualifications:

• Bachelor’s Degree with 8 or more years of experience in B2B tech sales or financial services sales, including at least 3 years in a team lead capacity.
• Experience working across Southeast Asia markets.
• Proven ability to navigate complex sales cycles and manage large, complex deal negotiations.
• Strong technical skills with the ability to understand complex technological solutions and business issues.
• Proficiency in using reporting tools (e.g., MSD, PowerBI, Tableau) for creating actionable insights.
• Ability to work independently and collaborate in a team environment.
• Excellent analytical and problem-solving skills.
• Strong communication, interpersonal, and collaboration skills to influence senior-level clients and internal stakeholders.
• Multicultural sensitivity and interpersonal relationship management skills.

Preferred Qualifications:

• Deep understanding of the payments ecosystem, including risk, client experience, payment security, transaction processing, and regulatory requirements.
• Proven track record in field sales or a related role.
• Experience selling complex and technical products and services.
• Strong consultative selling skills.
• Ability to interact at the C-level with client organizations, exhibiting strong executive presence.
• Experience in the eCommerce, merchant, and payments industries.
• Proficiency in CRM software.
• Ability to generate organizational momentum through creative and innovative solutions.
• Experience in leading teams through change and adopting new tools, processes, or strategies.
• Excellent communication, presentation, and negotiation skills.

Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.