Specialist, Corporate Excellence

About the Role
Participate in enhancing corporate performance by developing and creating a quality culture through building quality systems and procedures. This role ensures that organizational changes align with the appropriate standards and foster an environment for innovation and improvement programs, which are identified, evaluated, prioritized, planned, implemented, and regularly reviewed. The aim is to ensure continuous improvement of organizational and people's capabilities for enhancement and innovation. Additionally, the role supports leadership in enhancing people's engagement, cultural transformation, and promoting recognition and rewards within the company.

Key Responsibilities

• Research, analyze, and implant a culture of corporate excellence in the organization.
• Develop and implement business excellence models as per benchmarks, including business processes.
• Assist management in creating a culture that supports disciplined and systematic process management, data-driven decision-making, and continuous improvement aligned with established strategies and objectives.
• Identify projects and implement improvement initiatives that result in faster, better, and optimal services.
• Interact with the company leadership team to ensure compliance with all regulations, guidelines, policies, and procedures related to established Corporate Excellence models.
• Propose strategic initiatives and ideas for performance improvement.
• Manage the company’s Quality/Excellence models and systems extensively.
• Support projects directly related to the improvement of the Quality Management System, including process approach, process review, document management, stakeholder satisfaction, and other measurement mechanisms.
• Stay updated with the latest Quality Management and Business Excellence industry trends.
• Collate data outlining areas of strength and areas for improvement based on performance analysis.
• Evaluate the effectiveness of improvement activities.
• Compile and analyze data from stakeholder feedback to identify areas for improvement and develop practical solutions.
• Prepare reports, presentations, and other documents as instructed.
• Conduct periodic assessments on excellence program initiatives and benchmark with local and international peers. Collect and comply with stakeholders’ feedback regarding processes and policy improvements, promote awareness of excellence programs and awards, and provide recommendations that ensure compliance with relevant international standards and best practices.
• Carry out studies regarding existing and emerging best practices in Quality and Excellence management, and align findings with business needs and objectives.
• Promote the company brand, enhance people's engagement, and contribute to cultural transformation making employees happier and more efficient.
• Enhance recognition and rewards within the company and propose initiatives to leaders for the same.
• Participate in company synergy studies, finalize Business Scorecard for each division/BU, and review these with senior management.

Generic Accountabilities
Budgets

• Provide input for the preparation of Department/Section budgets and assist in the implementation of the approved budget and work plans to meet section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control.
  Policies, Systems, Processes & Procedures
• Implement approved Department/Section policies, processes, systems, standards, and procedures to support work programs aligned with company and international standards.
• Ensure compliance with all applicable legislation and legal regulations.
  Performance Management
• Contribute to achieving approved Performance Objectives for the Department/Section in line with the Company Performance framework.
  Innovation and Continuous Improvement
• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify internal process improvements against best practices to increase efficiency in line with ISO standards.
  Health, Safety, Environment (HSE) and Sustainability
• Comply with relevant HSE policies and procedures, applicable legislation, and sustainability guidelines in accordance with international standards and best practices.
  Reports
• Provide inputs for Section MIS and progress reports for Company Management.

Internal Communications & Working Relationships

• Collaborate with the executive team as needed to assimilate business support plans.
• Maintain ongoing communication with direct reports to ensure progress against individual and departmental objectives.

External Communications & Working Relationships

• Engage with representatives of private/public sector organizations for strategic alliances, joint ventures, or contractual agreements.
• Consult with senior representatives of major customers to understand their current and future requirements and collaborate with consultants.

Minimum Qualification

• Bachelor’s Degree in Business Administration and/or preferably in an Engineering discipline.

Minimum Experience, Knowledge & Skills

• 12-15 years of experience in quality management systems, corporate culture, employee engagement, management consulting, business planning and performance, corporate assurance, and change management.
• Revenues/Budget: As per approved financial budget
• Direct Reports: As per organization chart
• Indirect Reports: As per organization chart