About the Role
The Specialist – Digital Employee Experience & Automation supports the design, testing, documentation, rollout, and continuous improvement of HC digital workflows, employee service journeys, automation tools, and user support materials. This role contributes to improved service efficiency, data accuracy, and employee experience.
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Responsibilities
- Support mapping of HC processes and employee journeys for digitization opportunities.
- Assist in preparing workflow requirements, test cases, training guides, and user instructions.
- Conduct user acceptance testing and document system issues or improvement needs.
- Support automation of HC forms, approvals, notifications, and employee service requests.
- Collect user feedback and prepare improvement recommendations.
- Maintain process documentation, FAQs, and digital service records.
- Coordinate with HC teams and IT support teams to resolve routine system or workflow issues.
- Track assigned tasks, progress updates, and adoption support activities.
- Function as an individual contributor.
- Support team priorities and contribute to knowledge sharing.
Qualifications
- Bachelor’s degree in HR, Business Administration, Information Systems, or related field.
- HR technology, process improvement, Power Platform, or automation certification preferred.
- 3+ years of experience in HR operations, HR systems, workflow support, employee experience, or process improvement.
Additional Info
This is a Full-time job offering standard benefits such as paid annual leave, public holidays, living allowances, healthcare coverage, and end of service benefits. Discretionary benefits include a performance bonus and merit increase along with training and development opportunities if eligible.
