The job purpose is to implement the UAT test function within the C&C team for the company. The role is responsible for validating digital customer experiences by defining test criteria from business requirements or user stories, ensuring proper communication with stakeholders, and collaborating across teams to identify and resolve production issues. By doing so, the UAT Tester plays a key role in enhancing digital product stability, performance, and customer satisfaction.
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Location
United Arab Emirates
Key Accountabilities
- Perform user acceptance testing and ensure all channels digital systems are working as per expectation in order to ensure stability and availability of all C&C platforms.
- Identify defects and resolve them to improve customer experience across C&C channels and enhance digital KPIs to support digital business teams in achieving their targets.
- Analyze, recommend, and execute innovative solutions while working in Scrum teams to achieve faster delivery of products and services.
- Manage end-to-end testing deliverables and share reporting with all stakeholders.
- Troubleshoot with the technical team to resolve issues faced by channels.
- Create action plans based on regression testing findings to address all issues.
- Prepare user manuals and UAT documentation containing steps, work instructions, and screenshots.
- Execute UAT test cases across web, mobile (iOS/Android), and backend systems as needed in English/Arabic.
- Report, track, and follow up on defects to closure using defect management tools like JIRA and Azure DevOps.
- Conduct regression testing after bug fixes and change deployments.
- Simulate end-to-end customer journeys to validate real-world use cases.
- Participate in UAT planning, daily stand-ups, defect triage calls, and release readiness meetings.
- Support business stakeholders during their validation phase, providing guidance and troubleshooting.
- Ensure testing complies with internal quality standards, timelines, and SLAs.
- Demonstrate flexibility to work as required to support critical business needs, major releases, and key project milestones.
Requirements
- Minimum Bachelor’s Degree in Information Technology, Computer Science, or Engineering.
- Scrum master certification is advantageous.
- Solid knowledge of the digital and online environment.
- Strong understanding of UAT processes and SDLC (Agile/Waterfall).
- Excellent verbal and written communication skills with the ability to deal effectively with others.
- Able to prioritize multiple tasks to effectively utilize time.
- Experience in using the JIRA platform.
