About the Role
Join our Ecommerce Operations Team, which is essential for the onboarding of merchants, integration, and Go Live production support. This team addresses business as usual production queries and issues for banks and merchants across the Middle East and Africa. You will support various payment gateways, including Cybersource, MPGs, and N-Genius Online, while collaborating with internal and external teams, vendors, and partners to support our rapidly growing business.
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Responsibilities
- Knowledge of payment gateways
- Experience onboarding merchants on different gateways
- Patience in attending calls to troubleshoot with merchants and developers globally
- Configuring production setups
- Experience in handling production issues
- Unlocking/locking merchant accounts based on requests
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies to provide accurate solutions for customers
- Deploy code utilizing system tools, monitor implementation, identify and resolve potential issues, and partner with development for resolution
- Contribute to the development and maintenance of a problem resolution knowledge base; document issues, changes, and instructions, and use discoveries for process improvement and policy change
- Work with internal business stakeholders to understand business needs and create solutions with system knowledge; act in an advisory role, gather information about future needs, report on trends, and recommend system changes
- Participate in large-scale, complex projects; identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinate with multiple groups, and implement recommendations
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development within the financial technology sector.
- Engaging work environment that fosters innovation and collaboration.
Contract & Travel Details
- Full-time employment, with flexible hours to accommodate global merchants and partners.
- Some travel may be required to meet with partners and vendors as necessary.
