About the Role
The Specialist, HR Offboarding (Case Officer) manages employee offboarding cases from start to finish, ensuring that each separation is handled accurately, timely, and in compliance with necessary regulations and controls. The role acts as the main point of contact for exiting employees, coordinating actions such as clearances, final settlements, system updates, documentation, queries, and exit surveys. A key objective is to provide a consistent and positive offboarding experience for employees while supporting operational, financial, and compliance requirements, alongside continuous process improvement and automation.
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Key Responsibilities
- Manage assigned employee offboarding cases end-to-end, including resignations, terminations, redundancies, and other separations, ensuring all activities are completed accurately and within deadlines.
- Act as the dedicated Offboarding Case Officer for exiting employees, offering clear guidance on the offboarding process, documentation required, final settlements, liabilities, and other applicable formalities.
- Conduct offboarding and exit meetings to explain processes, milestones, and outstanding requirements to guarantee a smooth exit experience.
- Proactively coordinate with stakeholders including HR Business Partners, Line Managers, Payroll, and IT to follow up on actions and ensure timely completion of the offboarding process.
- Resolve employee queries and AskHR cases, providing accurate responses and maintaining ownership until resolution.
- Execute and coordinate operational activities related to offboarding, including access revocation, payroll transactions, and visa cancellations.
- Coordinate final settlement activities with Payroll, ensuring accurate submissions of necessary inputs and handling any outstanding matters.
- Drive completion of exit surveys and follow up with employees to capture feedback, ensuring accurate data entry into systems.
- Maintain complete and confidential offboarding records and management information, ensuring data integrity and audit readiness.
- Ensure compliance with policies and procedures throughout the offboarding lifecycle, escalating any exceptions or risks as necessary.
- Promote continuous improvement and automation in the offboarding journey by identifying process gaps and opportunities for enhancement.
- Demonstrate a customer-centric approach by addressing the needs of employees, managers, and stakeholders in a professional manner.
- Build effective relationships and influence stakeholders across various departments to ensure timely completion of offboarding activities.
- Identify and address complex offboarding issues, providing practical solutions that uphold compliance and enhance employee experience.
- Support the understanding of HR policies and labor regulations related to separations to ensure compliance.
- Collaborate with cross-functional teams to ensure this process is managed effectively across different jurisdictions.
- Maintain confidentiality while managing sensitive employee information to mitigate risks associated with offboarding.
Requirements / Qualifications
Minimum Qualification
- Bachelor’s degree in business administration or related discipline.
Minimum Experience
- 5 years of relevant experience in HR Operations with at least 3 years in similar roles within Offboarding or Employee Services.
- Experience with HRIS platforms (Oracle Fusion preferred).
- Strong reporting, analytics, and stakeholder management skills.
Preferred / Beneficial
- Familiarity with HRIS platforms (Oracle Fusion preferred).
Benefits
- Opportunity to contribute to continuous process improvement and automation.
- Experience working in a dynamic organization, fostering a collaborative work environment.
- Potential for career growth and development through training and skill enhancement initiatives.
- Engagement in a customer-centric role that upholds company values and promotes employee empowerment.
This position represents an integral role in managing the crucial offboarding phase, aiming to uphold both operational excellence and a respectful experience for employees during their transition.
