About the Job:
The main objective of this role is to maximize the value delivered from assigned products or projects by clearly understanding business needs, translating them into actionable requirements, and supporting the development teams during the delivery cycle.
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Key Responsibilities:
- Gather information from stakeholders across different departments to understand their needs and challenges, and validate business requirements.
- Lead the impact analysis of changes across various business departments and systems, ensuring projects are delivered within approved scope, cost, and timelines.
- Manage and communicate the initiative roadmap, making sure all stakeholders have a roadmap view and that capacity is planned accordingly.
- Track and update the business value delivered through changes with each release.
- Support business functions in planning and managing transitions related to new system implementations or modifications to existing systems.
- Identify industry trends, emerging technologies, and market demands to help the organization remain competitive.
- Collaborate with relevant stakeholders to create a strategic roadmap, supporting scouting solutions, feasibility, and the execution of Proof of Concepts (POCs).
- Assess current workflows, identify inefficiencies, and optimize business processes for cost savings and improved productivity.
- Identify areas for automating service requests or building user interfaces to reduce repetitive tasks.
- Support the team in resolving the root causes of recurring issues to reduce incidents raised and ensure minimum SLA compliance for both incidents and service requests.
Qualifications:
- Bachelor's Degree (3+ years of experience)
- Fluent in English
- 7 - 9 years of relevant experience
Competencies:
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to Achieve
- Resilience & Flexibility (Can-do attitude)
ISR Requirements:
- Read and comply with the ISR policies of the company and report any weaknesses or incidents to the respective Line Manager or Information Security team.
- Complete all required ISR awareness sessions and follow associated guidelines in day-to-day business operations.
