Specialist - IT Business

About the Job:
The Specialist - IT Business is responsible for managing tier 2 and 3 support for flydubai’s operations departments, ensuring that IT solutions are effective and provide seamless business continuity.

Main Objective of Role:
To manage tier 2 and 3 support for flydubai’s operations departments, ensuring that IT solutions are effective and provide seamless business continuity.

Key Responsibilities:

• Support and deliver on key initiatives from the business plan and technology strategy, leveraging re-use, eliminating duplicate components, architectural design, and using innovative products.
• Build and support teams for Engineering departments, conduct pre-project studies, and actively participate in the lifecycle of projects using agreed templates and processes.
• Manage Service Level Agreements (SLAs) for the Engineering department's IT systems and propose corrective actions on major deviations.
• Collaborate closely with designated business units to establish Maintenance Windows to ensure minimal disruptions to business operations.
• Oversee emergency fixes to address critical issues and obtain timely approvals from respective departments for any outages required.
• Identify and analyze reporting and data warehouse requirements of designated business areas promptly, acting as the single point of contact for data-related queries and liaising with IT sections to roll out effective solutions.
• Identify areas for improvement and provide input to the BI Specialist for additional training needs for the designated departments.

Qualifications:

• Bachelor's Degree (3+ years) in Information Technology; a Master's level degree in Business/Finance/Management is preferred.
• Fluent in English.
• 6 - 8 years of relevant experience.

Competencies:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to Achieve
• Resilience and Flexibility (Can-do attitude)

ISR Requirements:

• Reads and complies with the ISR policies of the company, reporting any weaknesses or incidents to the respective Line Manager or the Information Security team.
• Completes all required ISR awareness sessions and follows associated guidelines in day-to-day business operations.