About the Role
As a Specialist Operations Training & Onboarding, you will be responsible for designing, implementing, and continuously improving onboarding and training programs for the company's on-ground team of riders and pickers. The role will ensure that all team members are equipped with the knowledge, skills, tools, and behavioral competencies required to perform effectively and consistently.
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Day-to-Day Responsibilities
- Own the end-to-end onboarding and training journey for riders, pickers, and operational teams, ensuring timely completion of all mandatory requirements and readiness for deployment.
- Design and deliver onboarding, refresher, upskilling, and performance improvement programs based on operational requirements, performance data, quality trends, and identified skill gaps.
- Develop and maintain training content and assessment frameworks, including SOPs, manuals, presentations, videos, assessments, and certification programs, ensuring alignment with operational processes and policies.
- Partner with Fleet and Operations to improve performance, using operational KPIs, employee feedback, and behavioral insights to identify gaps and implement targeted coaching and training interventions.
- Track and report training effectiveness and operational readiness, measuring impact across productivity, compliance, quality, attrition, employee experience, and other relevant KPIs.
- Drive continuous improvement and cost efficiency across onboarding, training, and deployment while collaborating with internal stakeholders and external vendors to ensure timely and effective delivery.
- Complete ownership of fleet branding execution.
Qualifications
Key Qualifications
- Bachelor’s Degree required.
- Minimum 5 years of experience and 3+ years within Training, L&D, or related functions within operations.
- Strong communication skills in English and Hindi/Urdu, both verbal and written.
- Experience with e-learning platforms.
- Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
What You Will Bring
- Effective time management and organizational skills.
- Exceptional interpersonal and customer service skills.
- Excellent problem-solving and conflict resolution skills.
- Skilled at managing multiple tasks and priorities.
- Innovative approach to developing engaging and impactful training programs.
- Ability to evaluate training effectiveness and recommend improvements.
