Manage the quality assurance initiatives and process for all functions within the company, focusing on core business operations at over 50 operational sites including supply & distribution terminals, airports, and production plants. Ensure continuous improvement, system integrity, and customer orientation in line with company strategies and policies. Design, update, and monitor corrective actions and the consequences of process updates to eliminate or reduce non-conformities. Ensure that operational activities and services comply with the Quality Operations Manual and relevant industry regulations, as well as the company Rules and Standards.
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Key Responsibilities
- Support all external & internal inspections performed by various agencies & regulators (IATA, GCAA, ADAC, Customers, ISO, Internal Audit etc.) across the operations group, terminals & fuel depots.
- Carry out periodical inspections of operations facilities within the company, including customers’ facilities as requested by the Group Managers.
- Assess and inspect existing systems to ensure compliance with ISO, OHSAS, JIG certifications.
- Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective actions.
- Conduct thorough gap analyses to identify deficiencies in current processes and systems, and develop and implement Corrective and Preventive Actions (CAPA).
- Investigate customer complaints, follow up corrective/preventive actions, and report to the managers.
- Collaborate closely with site managers to verify the implementation of corrective actions and promote accountability.
- Conduct training and awareness sessions for quality initiatives and ISO objectives to ensure aligned understanding among employees.
Requirements
- Bachelor’s degree in an engineering discipline.
- 8 or more years of experience in quality management, preferably in the oil and gas retail industry.
- Thorough understanding of ISO 9001 quality requirements.
- Hands-on experience with Continuous Improvement and Business Process Re-Engineering.
- Must possess ISO 9001 auditor certification.
