Specialist, Settlement Services

About the Role
The role is responsible for the daily monitoring and processing of Settlement processes across Domestic, Regional, and International Markets. This includes a wide range of financial instruments such as equities, mutual funds, fixed income, hedge funds, structured funds, ETFs, as well as Local and International Securities Lending and Borrowing, and Local Market Short Selling. The successful candidate will ensure the highest quality of client service delivery in accordance with international standards.

The incumbent will manage complex settlement transactions and is responsible for validating client and market instructions, ensuring the timely settlement of these instructions across various markets. This role requires effective communication with multiple stakeholders, including clients, counter parties, markets, sub custodians, regulators, companies, brokers, paying agents, and issuers. Furthermore, the role includes adhering to established quality control measures, providing first-level training for new specialists, and managing cash for seamless settlements.

Active participation in various departmental offerings is also expected, including Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, and Income Management. There is a focus on adapting to market changes, implementing new processes, and maintaining regulatory compliance to provide the highest level of client delivery.

Key Responsibilities

• Daily monitoring and processing of settlement processes for a wide range of financial products across local, regional, and international markets, ensuring quality client service delivery.
• Manage complex settlement transactions, validating instructions from clients and sub custodians, and ensuring timely matching and settlement of those instructions.
• Track and respond to internal and external client queries, providing detailed settlement information aligned with market rules and best practices.
• Communicate effectively with stakeholders including markets, sub custodians, agents, companies, depositories, brokers, and issuers to ensure accurate settlement processing.
• Maintain an excellent understanding of settlement-related SWIFT messages and their appropriate use.
• Participate in departmental projects, system upgrades, and implementation of new client requirements.
• Review and validate transaction inputs, cash and FX settlements, and ensure timely resolution of discrepancies.
• Monitor key performance indicators and risk indicators to ensure adherence to compliance and operational standards.
• Contribute to continuous improvement initiatives for systems, processes, and practices focusing on productivity and cost reduction.
• Collaborate with various departments to re-engineer processes for enhanced client delivery and reduced manual activities.
• Ensure timely processing of client instructions and maintain adequate records for all transactions.

Requirements / Qualifications

• University graduate with a bachelor’s degree or 5 years of related work experience.
• Minimum of 5 years of experience in security services or back-office operations, specifically in managing securities settlements or corporate actions.
• Solid understanding of security services, operations, and related accounting activities.
• Ability to work under pressure, prioritize tasks, and manage multiple responsibilities simultaneously.
• Strong execution skills and a self-starter mentality with excellent communication and interpersonal skills.
• High attention to detail and dedication to maintaining accuracy.

Preferred / Beneficial

• Specific experience in securities-related functions such as settlement, client services, corporate actions, data maintenance and billing, or custody account opening is advantageous.