We are seeking a highly skilled Specialist – Strategy System Technical Support to serve as the technical owner of the strategy management system. This role is responsible for the maintenance, enhancement, and continuous alignment of the system with organizational strategic objectives. The selected candidate will support the implementation of changes related to strategy, structure, and performance frameworks, while also advancing system capabilities in line with evolving business requirements.
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Key responsibilities include ensuring seamless integration with internal and external systems, as well as providing technical expertise in strategic planning, corporate performance, and service management domains.
Key Responsibilities:
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System Maintenance & Enhancement:
- Proactively monitor, maintain, and optimize the strategy management system to ensure high availability, performance, and security.
- Implement system updates, patches, and configuration changes as required.
- Troubleshoot and resolve technical issues while ensuring minimal downtime and disruption.
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Strategic Change Implementation:
- Implement all required changes related to strategy, organizational structure, and performance frameworks within the system.
- Update and configure modules covering:
- Strategic planning
- KPI management
- Dashboards
- Project management
- Service management
- Initiative management
- Excellence frameworks
- Reporting
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System Advancement & Customization:
- Propose and implement system enhancements to improve overall capabilities.
- Design and maintain custom dashboards for executive and departmental reporting and automated workflows.
- Support integration with internal enterprise systems and external platforms.
- Ensure alignment with government excellence frameworks and standards.
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Stakeholder Engagement & Training:
- Continuously gather feedback from stakeholders to drive ongoing system improvements.
- Provide user guidance and technical support to maximize system adoption and effectiveness.
- Conduct knowledge-sharing sessions and training where required.
Location: Al Bateen, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
Language Requirements: (Not specified in the extracted text)
